Briley Wirtzberger
Pasco
Summary
Proven team collaborator and customer service expert, I excelled at Rocco’s Pizza by enhancing service quality and streamlining operations. Leveraging exceptional communication and multitasking skills, I significantly improved guest satisfaction. My professional demeanor and ability to manage high-pressure situations stand out, showcasing a blend of hard and soft skills vital for any dynamic work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Rocco’s Pizza
01.2024 - Current
- Enhanced atmosphere with attentive service and personalized attention.
- Facilitated communication between kitchen and front-of-house to streamline service.
- Managed reservations to optimize seating and minimize wait times.
- Implemented feedback mechanisms to continuously improve service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cook
Rocco’s Pizza
01.2024 - Current
Sales Associate
Spirit Halloween Super Store
09.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Kennewick High School
Kennewick, WA06.2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
- Professional appearance
Certification
- Food Handler Certification (FHC) - State Health Departments.
Timeline
Host
Rocco’s Pizza
01.2024 - Current
Cook
Rocco’s Pizza
01.2024 - Current
Sales Associate
Spirit Halloween Super Store
09.2023 - 11.2023
High School Diploma -
Kennewick High School
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