Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brindni Matos Almonte

Orlando

Summary

Professional with background in customer relations and sales, equipped to enhance business development outcomes. Skilled in managing client communications, generating leads, and utilizing CRM software to streamline operations. Strong focus on team collaboration and delivering measurable results, adapting swiftly to changing business needs. Known for reliability, problem-solving aptitude, and excellent interpersonal skills.

Overview

7
7
years of professional experience

Work History

BDC Agent

Tasca Chrysler Dodge Jeep
Elmsford, NY
02.2022 - 10.2025
  • Developed training materials for new hires, enhancing onboarding efficiency and knowledge retention.
  • Analyzed performance data to identify trends, driving improvements in customer engagement strategies.
  • Mentored junior agents, fostering a collaborative environment that improved overall team performance.
  • Implemented process enhancements that increased response times and reduced operational bottlenecks.

Cashier

Frank Pepe Pizzeria Napoletana
Yonkers, NY
06.2020 - 10.2025
  • Assisted in inventory management by restocking supplies and monitoring stock levels.
  • Collaborated with team members to meet peak service demands during busy periods.
  • Trained new staff on cash handling procedures and operational standards.
  • Ensured accuracy in cash drawer management through regular audits and reconciliations.

BDC Agent

Tasca FMS
Yonkers, NY
04.2021 - 02.2022
  • Managed inbound and outbound customer communications to enhance satisfaction and retention.
  • Utilized CRM software to track leads and optimize follow-up strategies.
  • Collaborated with sales team to streamline appointment scheduling and lead management processes.
  • Conducted market research to identify customer needs and preferences for effective outreach.

Cashier

McDonald's
Yonkers, NY
10.2018 - 06.2020
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of workstations to enhance customer experience.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Roosevelt High School Early Collage Studies
Yonkers, NY
06-2020

Skills

  • Goal oriented
  • Organization
  • Negotiation
  • Performance tracking
  • Teamwork
  • Positive attitude
  • Problem-solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

BDC Agent

Tasca Chrysler Dodge Jeep
02.2022 - 10.2025

BDC Agent

Tasca FMS
04.2021 - 02.2022

Cashier

Frank Pepe Pizzeria Napoletana
06.2020 - 10.2025

Cashier

McDonald's
10.2018 - 06.2020

High School Diploma -

Roosevelt High School Early Collage Studies