Briona Hemsley
Waldorf,Maryland
Summary
Results-driven manager with experience overseeing daily operations, driving team performance, and maintaining high service standards. Recognized for strong leadership, organization, and improving efficiency in customer-focused, fast-paced environments.
Overview
13
13
years of professional experience
Work History
Practice Administrator
Washington Center For Dentistry
1430 K Street NW Eighth Floor
11.2018 - Current
- Managed a team of six administrators, optimizing workflows and enhancing service quality in a high-profile dental practice.
- Compile and analyze statistical, financial, accounting, and auditing reports, maintaining strict compliance with industry standards.
- Orchestrate daily operations within company protocols, optimizing efficiency and productivity across all functions.
- Efficiently schedule appointments for Doctors and Hygienists, ensuring optimal workflow management.
- Manage inventory and ensure stock availability for front-office operations, facilitating smooth functioning.
- Facilitate morning huddles and monthly meetings, fostering cohesive teamwork and enhancing communication channels.
- Act as a liaison between Dentists and patients, ensuring clear and effective communication.
- Handle payment processing, insurance claims, and present treatment plans to patients, ensuring transparency and satisfaction.
- Manage insurance verifications, pre-determinations, and claims processing, guaranteeing accuracy and timeliness.
- Demonstrate leadership by coaching new hires on administrative procedures and performance standards.
- Schedule and coordinate meetings, optimizing time management and ensuring effective communication.
- Order and plan/schedule lunches for the office and meetings, enhancing team collaboration and morale.
- Draft appeals and narratives to insurance companies, advocating for optimal patient care and reimbursement.
- Manage office bills, ensuring timely payments and financial integrity.
- Efficiently triage incoming calls, providing prompt and courteous assistance to patients and stakeholders.
- Schedule and facilitate Zoom meetings or Google Meet sessions, ensuring seamless virtual collaboration.
- Provide assistance with backup IT issues, demonstrating versatility and resourcefulness.
- Check and sort office mail, maintaining organizational efficiency and responsiveness.
Practice Administrator
Neibauer Dental
Waldorf, MD
06.2013 - 08.2017
- Proactively reviewed patient care processes, making adjustments to preempt issues.
- Established strong rapport with patients and external partners, facilitating cross-training and staff support.
- Monitored patient intake logistics and treatment implementation, ensuring smooth operations.
- Educated patients on preparation instructions for procedures and tests, enhancing their experience.
- Maintained detailed inventories to ensure adequate medical supplies availability.
- Resolved communication and billing issues promptly to maintain service quality.
- Evaluated the need for special assessments in complex cases, ensuring comprehensive care.
- Managed challenges in communication and billing, safeguarding service quality.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD06.2012
Skills
- Certified in CPR
- DSD Certified (Digital Smile Design)
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel), Google Suite (Docs, Slides, Sheets, Drive), and Dentrix
- Meticulous Attention to Detail
- Strategic Planning and Analysis
- Rapid Adaptability in Fast-Paced Environments
- Inspiring Team Player fostering a positive work culture
- Multitasking and Time Management
- Professional and Courteous Communication
- Technologically Proficient
- Effective Task Prioritization
- Highly Efficient and Productive
- Upbeat Personality fostering a positive and collaborative work environment
- Exceptional Time Management skills ensuring efficient workflow and meeting deadlines
- Flexibility to adapt to changing priorities and handle various tasks with ease
- Strong Organizational Skills contributing to streamlined operations and improved efficiency
Timeline
Practice Administrator
Washington Center For Dentistry
11.2018 - Current
Practice Administrator
Neibauer Dental
06.2013 - 08.2017
High School Diploma -
Thomas Stone High School