Victoria Boyd
Elgin
Summary
Dynamic Practice Administrator with a proven track record at CAN Community Health, enhancing operational efficiency and patient satisfaction. Excelled in policy development, aligning with HIPAA standards, and spearheaded marketing initiatives to drive practice growth. Skilled in Lean Six Sigma and fostering teamwork, significantly improved staff morale and streamlined patient processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Practice Administrator
CAN Community Health
09.2018 - Current
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Boosted staff morale by offering constructive feedback and specific direction.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
Education
High School Diploma -
Spring Valley High School
Columbia, SC05.2004
Skills
- Lean Six Sigma
- Operations management
- Scheduling coordination
- Patient relations
- Revenue cycle management
- Medical billing
- Healthcare information systems
- Electronic health records
- Employee performance
- Policy and procedure development
- Staff management
- Workflow management
- Policy implementation
- Practice management
- Payroll administration
- HIPAA and OSHA regulations
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Organizational skills
- Certified in CPR/AED
- Conflict resolution
- Employee performance evaluations
Certification
Phlebotomy Certification
Timeline
Practice Administrator
CAN Community Health
09.2018 - Current
Phlebotomy Certification
High School Diploma -
Spring Valley High School
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