Briona Johnson
Charlotte,NC
Summary
Dedicated and results-oriented healthcare professional with 3.5 years of experience in healthcare, patient care & administrative. Acknowledged for delivering high-quality care and fostering patient satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Coordinator
AvanceCare
08.2023 - 11.2023
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and clinical staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Patient Service Coordinator
Reproductive Specialists of the Carolinas
04.2022 - 05.2023
- Open/Close the office
- Verified patient's insurance eligibility and benefits coverage.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Operate multi-line phone system.
- Keep track of all (4) providers schedules and plan patients’ appointments accordingly.
- Order office supplies and contribute to a smooth operation of the office.
- Review and distribute patient messaged, mail, faxes, and the company’s email.
- Scan and input patients medical records into the EMR system.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Review patient accounts, mail patient statements and collect balances and co-pays.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Patient Service Specialists
OrthoCarolina
09.2021 - 03.2022
- Check-in patients
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Schedule patients’ future physical therapy appointments
- Collect patient co-pays, coinsurance, and balances
- Operate multi-line phone system
- Transcribe doctors' orders
- Supports clinical team to assist patients more efficiently with medical questions, using templates and protocols which are completed, and sent to clinical team for response
- Verify patients’ health insurance benefits and obtain pre-authorization for physical therapy treatments if needed.
Hostess
The Capital Grille
01.2019 - 08.2021
- Provide guests with menus.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate amount of seating’s.
- Answer telephone calls and respond to inquiries or transfer calls.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inform patrons of establishment specialties and features.
- Receive and record patrons’ dining reservations.
- Assist event manager with private dining inquiries.
Education
Associate of Arts - Psychology
Central Piedmont Community College At Charlotte
Charlotte, NC01.2025
Skills
- Excellent Communication
- Problem solving
- Customer service
- Interpersonal
- Electronic Records Management
- Microsoft Office
- Insurance Verification
- Multitasking Abilities
- Appointment Scheduling
- Organizational Skills
- Office Administration
- Medical Terminology
Certification
Basic Life Support, 07/01/22, 07/01/24
Volunteer Experience
Summer Intern, Lowcountry Therapy, Beaufort, SC, 07/01/15 - 08/01/16
Timeline
Patient Coordinator
AvanceCare
08.2023 - 11.2023
Patient Service Coordinator
Reproductive Specialists of the Carolinas
04.2022 - 05.2023
Patient Service Specialists
OrthoCarolina
09.2021 - 03.2022
Hostess
The Capital Grille
01.2019 - 08.2021
Associate of Arts - Psychology
Central Piedmont Community College At Charlotte
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