Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Energetic person dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Inspired Advanced Dentistry
10.2022 - Current
Provided complete patient assessments and communicated with patients to understand medical histories.
Oversees daily schedule and operations of the clinic, supporting patient care for both the Dental Assisting and Dental Hygiene Programs; coordinates the assignment of patients; tracks and facilitates patient appointments.
Manages the overall patient records system; ensures HIPAA compliance; administers operator entry, patient database, and scheduling components; trains staff, faculty, and students in proper use; assists in the development of policies and procedures for patient records protocol.
Audits patient charts to ensure timely, consistent, accurate, and complete notation in compliance with WA Board of Dentistry Private Practice Act; tracks patient care outcomes and corresponds with patients for completion of treatment.
Manager
Starbucks
06.2020 - 10.2022
Maximized performance by monitoring daily activities and mentoring team members.
Developed and maintained relationships with customers and suppliers through account development.
Applied customer feedback to develop process improvements and support long-term business needs.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Associate of Applied Science - Early Childhood Education
Spokane Falls Community College, Spokane, WA
01.2024
Skills
Multitasking Abilities
Excellent Communication
Planning and Coordination
Teamwork and Collaboration
Technology Integration
Academic Material Selection
Organizational Development Knowledge
Operate variety of office equipment
Eaglesoft
Microsoft Office and IOS system
Certification
CM - Certified Manager Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Coordinator - Inspired Advanced Dentistry
10.2022 - Current
Manager - Starbucks
06.2020 - 10.2022
Spokane Falls Community College - Associate of Applied Science, Early Childhood Education
Lead Dental Assistant at Advanced Implant & Cosmetic Dentistry. Dr. Jyoti P. Srivastava, MS. DDS. DR. Robert Castracane, DMDLead Dental Assistant at Advanced Implant & Cosmetic Dentistry. Dr. Jyoti P. Srivastava, MS. DDS. DR. Robert Castracane, DMD