Beronica Barahona
Houston,TX
Summary
Energetic, organized and dependable patient coordinator dedicated to efficient and effective collaboration between patients and care team. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Total Mens Primary Care
06.2022 - Current
- Delivered excellent patient experience.
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Worked with patients to schedule tests and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Health Center Assistant
Planned Parenthood
11.2019 - 10.2021
- Welcomed patient's with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Obtained payments from patients and scanned identification and insurance cards.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Participated in health center/affiliate efforts to achieve established productivity and revenue cycle goals.
Customer Service Representative
Harris County Toll Road Authority
03.2019 - 10.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded proactively and positively to rapid change.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Processed toll violations into system, generated receipts for customer payments, updated invoices and handled inquiries regarding invoices.
Customer Service Associate
Walgreens
03.2017 - 01.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Andy Dekaney High School
Houston, TX06.2017
No Degree - Medical Assisting
Brightwood College
Houston, TXSkills
- Customer Service
- Spanish Fluency
- Patient Registration
- Time Management
- Critical Thinking Skills
- Organizational Skills
- Attention to Detail
- Multitasking Abilities
- Workflow Optimization
- Appointment Scheduling
Certification
CPR/AED/First-Aid
Date: 11/8/2022
Valid for 2 years
Timeline
Patient Coordinator
Total Mens Primary Care
06.2022 - Current
Health Center Assistant
Planned Parenthood
11.2019 - 10.2021
Customer Service Representative
Harris County Toll Road Authority
03.2019 - 10.2019
Customer Service Associate
Walgreens
03.2017 - 01.2019
High School Diploma -
Andy Dekaney High School
No Degree - Medical Assisting
Brightwood College
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