Jordan Summer
Portland
Summary
Driven, compassionate, and collaborative healthcare administration worker with proven track record of academic rigor, a thirst for knowledge, and an intense desire to empower the disadvantaged and promote social justice.
Overview
15
15
years of professional experience
Work History
Patient Coordinator
Ultra Physical Therapy
11.2023 - Current
- Maintained schedule for a busy physical therapy clinic, verified benefits, processed prior-authorizations, resolved billing issues, and assisted physical therapy aides with various gym duties
- Educated new patients on their benefits and helped distressed patients understand their billing issues
- Created new patient intake forms to streamline the check-in process
- Improved HIPAA compliance by writing and implementing new polices and procedures to safeguard patient information
Credentialing Specialist
Women’s Healthcare Associates, LLC
02.2022 - 10.2022
- Maintained current physician licenses, credentials and insurance contracts
- Onboarded new physicians and facilitated credentialing to WHA’s contracts
- Safeguarded sensitive information by adhering to strict privacy regulations
- Conducted primary source verification such as background checks and board certifications
- Facilitated communication ad collaboration between insurance, hospital, and WHA credentialing departments
Office Manager
Therapydia
07.2020 - 07.2021
- Maintained schedule for a busy physical therapy clinic, verified benefits, processed prior-authorizations, resolved billing issues, and assisted physical therapists with various gym duties
- Tracked front desk metrics and collaborated with other office managers and administrators to improve completion of company-wide goals
- Oversaw inventory activities by auditing, ordering, tracking, and receiving products
Financial Coordinator
NW Dermatology
01.2019 - 08.2019
- Completed journal entries, reconciliations, and account analysis to prepare monthly financial documents and general account management
- Processed payroll and maintained privacy for sensitive employee information
- Collaborated with company accountant to create policies to improve coordination between accounting and billing departments drastically reducing accounting expenses
- Implemented new policies and procedures for reconciling accounts to eliminate prevalent payroll errors
Accounting Assistant
Women’s Healthcare Associates
10.2016 - 01.2018
- Assisted all accounting departments in various tasks including payroll, accounts receivable/payable, and general accounting
- Collaborated with purchasing, billing, IT, and other clinic departments to ensure accurate bookkeeping
- Processed payments and documents such as invoices, employee reimbursements, and statements
- Handled difficult conversations with unhappy vendors and providers with tact and empathy
Lead Patient Coordinator
The KOR Physical Therapy
07.2012 - 07.2016
- As Lead Patient Care Coordinator, maintained schedule for a busy physical therapy clinic, verified benefits, processed prior-authorizations, and resolved billing issues
- After promotion to Executive Assistant, worked with company owners on various accounting and human resource duties such as financial reporting and conducting interviews
- Wrote company training manual and onboarded all new employees
- Headed OSHA committee and worked with OSHA auditors to create new policies and procedures to ensure strict compliance
Licensed Practical Nurse
Avamere
06.2010 - 07.2012
- Managed 60-bed long-term care facility and supervised CNAs
- Completed assessments, administered treatments and medications
- Demonstrated excellent technical skill in wound care, IV therapy administration, catheter insertion, tracheostomy care, and other nursing duties
- Facilitated communication between patients, families and providers to promote safe continuation of care
Education
Bachelor of Science - Social Science, Minor in Geography
Portland State University
06-2022
Certificate - Licensed Practical Nurse
Carrington College
Skills
- Excellent communication
- Patient Advocacy
- Attention to detail
- Conflict Resolution
- Multidisciplinary team collaboration
- Risk assessment
- Client confidentiality
- Analytical thinking
Timeline
Patient Coordinator
Ultra Physical Therapy
11.2023 - Current
Credentialing Specialist
Women’s Healthcare Associates, LLC
02.2022 - 10.2022
Office Manager
Therapydia
07.2020 - 07.2021
Financial Coordinator
NW Dermatology
01.2019 - 08.2019
Accounting Assistant
Women’s Healthcare Associates
10.2016 - 01.2018
Lead Patient Coordinator
The KOR Physical Therapy
07.2012 - 07.2016
Licensed Practical Nurse
Avamere
06.2010 - 07.2012
Certificate - Licensed Practical Nurse
Carrington College
Bachelor of Science - Social Science, Minor in Geography
Portland State University
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