Erin Kastner
Knoxville,TN
Summary
Patient-focused and equipped with administrative and hands-on customer service expertise. Helps keep patient services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every patient a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Best Impression Medical Spa & Laser Center
Blue Bell , PA
2021.06 - 2022.06
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Educated patients and caregivers on discharge instructions to sustain patient health and drive recovery objectives post-discharge.
- Created monthly reports detailing productivity levels of providers within the practice setting.
Retail Assistant Manager
Kate Spade New York
King Of Prussia , PA
2017.03 - 2021.08
- Trained, coached, and mentored new team members on customer service and operational standards.
- Developed relationships with customers by providing knowledgeable advice about products.
- Executed marketing campaigns through creative visuals that effectively communicated key messages to customers.
- Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
Hairstylist
Art + Science Salon & Spa
Philadelphia , PA
2013.02 - 2017.03
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on proper home hair care maintenance techniques.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Developed relationships with new clients through referrals from existing customers.
Education
Licensed Aesthetician - Aesthetics
Douglas J Aveda Institute
Knoxville, TN2023-06
Licensed Cosmetologist - Cosmetology
Aveda Institute
Columbus, OH2008-05
Skills
- Patient Care and Education
- Patient Relations
- Filing and Recordkeeping
- Patient Education
- Customer Service
- Relationship Building
- Assessing Skin Condition
- Postoperative Skincare
- Preoperative Skincare
- Spa Treatment Services Expert
- Team Leadership
- Outstanding Client Care
- Creative Thinking
- Time Management Abilities
- Adaptability
- Excellent Communication
References
References available upon request.
Timeline
Patient Coordinator
Best Impression Medical Spa & Laser Center
2021.06 - 2022.06
Retail Assistant Manager
Kate Spade New York
2017.03 - 2021.08
Hairstylist
Art + Science Salon & Spa
2013.02 - 2017.03
Licensed Aesthetician - Aesthetics
Douglas J Aveda Institute
Licensed Cosmetologist - Cosmetology
Aveda Institute
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