Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briona Landrum

Detroit

Summary

Dynamic professional with a proven track record in crisis management and classroom support, demonstrated during tenure at City of Detroit and Dearborn Public Schools. Excelled in high-pressure situations with exceptional situational awareness and patience, enhancing team efficiency and student safety. Skilled in call routing and mentoring, consistently achieving beyond set performance standards.

Overview

8
8
years of professional experience

Work History

911 Emergency Dispatcher

City of Detroit
12.2022 - 03.2025
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Read system maps and caller information, and documented details in system.

Warehouse Worker

Amazon
08.2021 - 12.2022
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

Education Assistant

Dearborn Public Schools
09.2019 - 12.2021
  • Monitored student classroom and outdoors activities to promote student safety.
  • Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
  • Instructed students with physical and cognitive disabilities.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.

Teachers Assistant

University Yes Academy
09.2017 - 06.2019
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Supported student learning objectives through personalized and small group assistance.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Graded assignments and reported individual progress to teacher.
  • Reviewed lesson material with students individually or in small groups.
  • Provided extra support to students with special needs, facilitating their inclusion in mainstream education.

Education

High School Diploma -

Southfield Lathrup High School
Southfield, MI
05-2011

Skills

  • Patience and tolerance
  • Memory retention
  • Prioritization
  • Typing speed
  • Situational awareness
  • Teamwork and collaboration
  • Works Well Under Pressure
  • Active listening
  • Call management
  • Crisis management
  • Call routing
  • Calm and patient demeanor
  • Mentoring students
  • Classroom support

Timeline

911 Emergency Dispatcher

City of Detroit
12.2022 - 03.2025

Warehouse Worker

Amazon
08.2021 - 12.2022

Education Assistant

Dearborn Public Schools
09.2019 - 12.2021

Teachers Assistant

University Yes Academy
09.2017 - 06.2019

High School Diploma -

Southfield Lathrup High School

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Briona Landrum