Briona Myers
Dearborn Heights,MI
Summary
Dynamic customer service professional , excelling in member relations and payment processing. Proven ability to enhance member satisfaction through effective communication and critical thinking. Skilled in maintaining organized environments and ensuring safety protocols, contributing to a positive experience for all stakeholders.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Planet Fitness
Novi, MI
10.2023 - Current
- Assisted members with inquiries, ensuring positive experiences and prompt resolutions.
- Processed membership applications and payments using company software efficiently.
- Maintained cleanliness and organization of gym facilities to enhance member satisfaction.
- Educated members on fitness programs and equipment usage for improved engagement.
Housekeeper
Corewell Health
Troy, MI
08.2021 - 06.2022
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Utilized cleaning equipment and supplies effectively to ensure high standards.
- Assisted with inventory management of cleaning supplies and equipment.
- Followed safety protocols to ensure a safe environment for patients and staff.
Stock Room Associate
Kroger
Wixom, MI
07.2019 - 04.2021
- Organized stockroom inventory for efficient retrieval and restocking processes.
- Assisted in unloading deliveries.
Dietary Aide
Waltonwood Senior Living
Royal Oak, MI
04.2017 - 10.2018
- Assisted in preparation and serving of nutritious meals to residents.
- Maintained cleanliness and organization of kitchen and dining areas.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Supported dietary needs by accurately following meal plans and special diets.
Housekeeper
American House
West Bloomfield, MI
01.2012 - 04.2014
- Maintained cleanliness and organization of resident rooms to ensure a welcoming environment.
- Conducted routine inspections of common areas for cleanliness and safety compliance.
- Assisted in laundry operations, ensuring timely processing and proper care of linens.
- Utilized cleaning equipment and supplies efficiently to enhance productivity and effectiveness.
Package Handler
Fed Ex Ground
01.2016 - 2019
- Operated package scanning equipment to ensure accurate tracking and processing of shipments.
- Sorted packages by destination using automated systems for efficient workflow.
- Collaborated with team members to maintain safety protocols in fast-paced environment.
Education
Cosmetologist Certificate - Cosmetology
Douglas J Aveda
Royal Oak, MI07.2016
High School Diploma -
Oak Park High School
Oak Park, MI06.2013
Skills
- Customer service
- Critical thinking
- Payment processing
- Customer relations
Timeline
Customer Service Representative
Planet Fitness
10.2023 - Current
Housekeeper
Corewell Health
08.2021 - 06.2022
Stock Room Associate
Kroger
07.2019 - 04.2021
Dietary Aide
Waltonwood Senior Living
04.2017 - 10.2018
Package Handler
Fed Ex Ground
01.2016 - 2019
Housekeeper
American House
01.2012 - 04.2014
Cosmetologist Certificate - Cosmetology
Douglas J Aveda
High School Diploma -
Oak Park High School