Summary
Overview
Work History
Education
Skills
Timeline
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Briona Richard

Briona Richard

Lake Charles,LA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, sales, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Life Milestones Call Center
Lake Charles, LA
01.2023 - Current
  • Work from home positions includes multiple client contracts through arise solutions platform. Includes an 2 month training to be certified for any position.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Responded to customer inquiries about products and services.

Sales Analyst

Prime Communications AT&T
Houston, Texas
03.2021 - 09.2022
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

High School Diploma -

Simon Youth Academy
05-2021

Skills

  • Multi-line phone talent
  • Microsoft office expertise
  • Appointment scheduling
  • Time management
  • Inbound and outbound calling
  • Order processing

Timeline

Customer Service Representative

Life Milestones Call Center
01.2023 - Current

Sales Analyst

Prime Communications AT&T
03.2021 - 09.2022

High School Diploma -

Simon Youth Academy
Briona Richard