Briona Vince
Hammonton,NJ
Summary
With over 12 years of experience in business management, including eight years at Fitness International, I specialize in KPI analysis, process improvement, and project management. My dual role as an Operations Manager and Corporate Specialist sharpened my ability to drive productivity and efficiency.
Beyond operations, my passion lies in team development and fostering a thriving workplace culture. Whether in established businesses or startups, I believe success is driven by people, not just numbers. I look forward to leveraging my expertise in business operations and leadership to contribute meaningfully to your organization.
Overview
20
20
years of professional experience
Work History
Corporate Member Service Specialist
Fitness International
09.2016 - 06.2024
- Led Corporate Member Service Manager team across the U.S. and Canada.
- Supervised call center operations, resolving 1,000+ claims weekly.
- Ensured compliance with corporate policies, state laws, and health regulations.
- Managed BBB cases, Attorney General notices, and legal depositions.
- Trained new team members, sharing best practices to enhance team performance.
- Handled escalations, resolving customer concerns while maintaining strong client relationships.
Senior Operations Director
Fitness International
09.2016 - 06.2024
- Coordinated with construction and development to secure occupancy certificates, licenses, and certifications.
- Managed operations for six New Jersey locations.
- Oversaw Operations Managers across South Jersey and Southeast Pennsylvania.
- Handled procurement, ensuring efficient resource allocation.
- Built relationships with key stakeholders through collaboration and transparency.
- Led workforce planning, including volume forecasting and capacity management.
Managing Partner
Golden Gate Capital
06.2015 - 09.2016
- Oversee daily operations, including labor forecasting, inventory management, and team leadership for 75 employees.
- Ensure compliance with OSHA, local health codes, and company safety policies.
- Manage P&L, including cash control, inventory, labor, and financial performance.
- Recruit, hire, and develop employees through training, performance evaluations, and motivation.
- Maintain facilities and equipment, ensuring sanitation and safety standards.
- Ensure food quality and exceptional customer satisfaction.
- Implement marketing programs at corporate and local levels.
- Foster a safe work environment through training and compliance.
Dual Brand Operations Manager
Zinburger & CUPS- The Briad Group
10.2012 - 06.2015
- Led operations for both brands, overseeing staffing, budgeting, vendor negotiations, and sales growth.
- Recruited and hired 300+ employees per Zinburger opening and 20+ for CUPS, partnering with UVA for talent acquisition.
- Conducted 450+ applicant interviews per new location and implemented “Train the Trainer” programs.
- Managed vendor relations, licensing, and compliance, including VA tax and health certifications.
- Developed strong relationships with local governments, chambers of commerce, and future developers.
- Drove sales growth, achieving $80K weekly at Zinburger and record-breaking opening sales at CUPS.
- Led budgeting, forecasting, and business development to optimize operations and profitability.
Marketing Service Manager
Anni Enterprises
03.2007 - 11.2012
- Managed training, P&L reporting, and sales growth initiatives.
- Led staffing, recruitment, and special event promotions to drive revenue.
National Training & Development Specialist
Lehigh Valley Restaurant Group
01.2004 - 02.2007
- Led employee training programs to enhance performance and service standards.
- Managed staff development, onboarding, and continuous learning initiatives.
Education
Business Law -
Peirce College
Philadelphia, PASpecial Education -
Albright College
Reading, PA01.2004
Skills
- Customer service standards
- Strong empathy
- Customer engagement
- Exceptional communication
Hobbies and Interests
- Albright College Women’s Varsity Field Hockey Team
- Who’s Who Among Students Scholarship for future community leadership in education
- City of Reading, PA outreach programs- Volunteers in Motion
- Egg Harbor Township Women’s Ball Hockey
- Camden Companions Volunteer
Timeline
Corporate Member Service Specialist
Fitness International
09.2016 - 06.2024
Senior Operations Director
Fitness International
09.2016 - 06.2024
Managing Partner
Golden Gate Capital
06.2015 - 09.2016
Dual Brand Operations Manager
Zinburger & CUPS- The Briad Group
10.2012 - 06.2015
Marketing Service Manager
Anni Enterprises
03.2007 - 11.2012
National Training & Development Specialist
Lehigh Valley Restaurant Group
01.2004 - 02.2007
Business Law -
Peirce College
Special Education -
Albright College
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