BRIONCE RICHMOND
Internal Revenue Service (IRS)
Memphis,TN
1
Language
1
Certification
4
years of professional experience
Dedicated Federal Employee experienced in providing taxpayer assistance and conducting account research. Delivered high-quality results through effective collaboration and strong analytical skills while navigating complex regulations and procedures. Focused on enhancing customer service and problem resolution, adeptly managing tasks and utilizing software tools.
Work History
Tax Examining Technician
3 Years 10 Months- Achieved grade GS-5 in position
- Engaged in full-time employment
- Committed to 40 hours weekly
Tax Examining Technician, GS-5
3 Years 10 Months- 40 Hours Per Week
- Supervisor: MaShay T Montgomery
- May Contact: Yes
- Duties and Accomplishments:
- Assisted taxpayers and businesses with federal tax matters, ensuring clarity and compliance.
- Explain tax notices, reporting requirements, deductions, exemptions, and applicable regulations.
- Reviewed records and documentation to determine actions and resolutions.
- Clarified tax notices, reporting requirements, deductions, exemptions, and regulations for taxpayers.
- Review records and documentation to determine appropriate actions and resolutions.
- Utilize various IRS computer applications and systems to update records and monitor case status.
- Maintain case records and documentation in accordance with federal regulations and IRS procedures.
- Process requests and correspondence while ensuring compliance with disclosure and confidentiality requirements.
- Created written correspondence and documentation for taxpayer cases, facilitating effective communication.
- Provide professional customer service in a high-volume environment.
Education
High School Diploma
High School Diploma - Computer Information Technology
Skills
Tax Administration
Customer Service
Data Analysis
Case Processing
Research and Investigation
Written Communication
Problem Solving
Data entry proficiency
Effective communication
Analytical skills
Accomplishments
- Processed and reviewed taxpayer documents with strong focus on accuracy and compliance with IRS Procedures.
- Collaborated with coworkers and management to resolve complex cases and meet organizational goals.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Technical Skills: Data analysis, cloud computing, version control , budget management.
Languages
English
Full Professional
Timeline
Tax Examining Technician
Internal Revenue Service (IRS)
10.2022 - CurrentRead More
Tax Examining Technician, GS-5
Internal Revenue Service (IRS)
10.2022 - CurrentRead More
Raleigh Egypt High School
High School Diploma
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Tennessee College of Applied Technology
High School Diploma from Computer Information Technology
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