Rose Feenstra
Ogden
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Service, IRS
Ogden
01.2021 - Current
- Set up and monitored payment plans and processed payments.
- Maintained records of taxpayer interactions according to departmental policy and IRS regulations.
- Developed strategies for resolving complex cases involving multiple entities.
- Prepared correspondence to taxpayers and employers regarding discrepancies found in filed returns.
- Assisted taxpayers in understanding their rights and responsibilities under the law.
- Reviewed and analyzed tax returns to ensure accuracy of information and completeness of forms.
- Evaluated existing processes for efficiency improvements.
- Assisted other departments with special projects as needed.
- Participated in training sessions related to changes in federal and state tax laws.
- Performed quality assurance reviews on completed work by colleagues.
- Checked completeness of information when processing applications and transactions.
- Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
- Worked collaboratively with other departments within the organization to resolve customer inquiries promptly.
- Analyzed financial documents, such as bank statements, pay stubs, and W-2s to verify income reported on tax returns.
- Verified that all required documents were included in submitted tax returns.
- Reviewed historical data to check compliance with internal and regulatory standards.
- Provided guidance to taxpayers on filing requirements, payment options, filing deadlines.
- Researched federal and state laws, regulations and procedures to provide accurate advice to taxpayers.
- Processed requests for abatements or refunds according to established policies and procedures.
- Utilized computer software programs such as Microsoft Excel to manage data efficiently.
- Conferred with taxpayers and representatives to discuss issues, laws, and regulations related to returns and address problems.
- Issued notices for delinquent accounts, calculated interest charges and penalties for late payment of taxes.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Computer Operator
Internal Revenue Service, IRS
Ogden
10.2020 - 01.2021
- Removed printed products from printing machines manually or via hand trucks or power lifts and transitioned material to drying and finishing or storage areas.
- Maintained a clean working environment by disposing of scraps properly.
- Used hand tools to make small repairs and regularly clean printing presses.
- Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
- Performed regular inspections of equipment to identify potential problems early on.
- Performed minor repairs on printing machines when necessary.
- Performed daily maintenance on printers such as cleaning rollers and replacing worn parts.
- Ensured that all safety procedures were followed while operating machinery.
- Set up and adjusted printing equipment, including feeders, folders, stitchers, cutters, collators and joggers.
- Loaded printing press with paper and modified margins to comply with paper size requirements.
- Troubleshot mechanical problems with printers or other machinery during production runs.
Mail and File Clerk
Internal Revenue Service, IRS
Ogden
04.2019 - 10.2020
- Retrieved requested files from archives or other offsite locations.
- Added new material to file records or created new records.
- Processed incoming mail by sorting, batching, and distributing documents for filing.
- Modified or improved filing systems or implemented new filing systems.
- Assigned and recorded or stamped identification numbers or codes to index materials for filing.
- Ensured confidentiality and security of all files in compliance with privacy regulations.
- Placed materials into storage receptacles according to classification and identification information.
- Collaborated with team members to update and maintain office filing procedures.
- Assisted in the transition from paper to digital filing systems, including scanning and categorizing documents.
- Pulled files for staff, management and third-party requests.
- Provided administrative support as needed, including data entry and document preparation.
- Handled sensitive documents with discretion, adhering to confidentiality agreements.
- Scanned or read incoming materials to determine classification or filing.
- Performed data entry tasks related to filing activities.
- Trained new staff on file management systems and best practices.
- Scanned and filed forms, reports, correspondence and receipts.
- Organized and filed documents according to established procedures.
- Classified information into chronological, alphabetical, or numerical order.
- Retrieved requested files and delivered to appropriate personnel.
- Sorted or classified information according to content, purpose or user criteria.
- Assisted with purging inactive files following retention schedules set forth by department policies.
- Prepared labels for new files and folders as needed.
- Sorted and distributed mail on a daily basis.
- Responded to requests for file retrieval, ensuring timely and accurate access to documents.
- Worked with cross-functional teams to achieve goals.
Mail Clerk
Internal Revenue Service, IRS
Ogden
12.2018 - 11.2019
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Ensured compliance with federal regulations governing mailing processes.
- Prepared and processed outgoing mail, ensuring correct postage and timely dispatch.
- Maintained accurate records of incoming and outgoing mail.
- Maintained a clean work environment by disposing of waste material properly.
- Sorted and distributed incoming mail to appropriate departments and personnel.
- Received, sorted and organized incoming letters and packages.
Merchandise Associate
The Home Depot
Ontario
03.2017 - 05.2018
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
- Participated in physical inventories by counting merchandise stored in backroom areas.
- Placed prices and descriptive signage to enhance displays and promote items.
- Greeted store customers, offered assistance, and thanked each for patronage.
- Communicated and coordinated planogram execution with store management.
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
- Ensured compliance with company policies regarding pricing and promotions.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Cleaned and organized display cases, shelves and aisles.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Helped customers locate desired items and assisted with carrying heavy loads.
Education
High School Diploma -
Ben Lomond High School
05-2016
Some College (No Degree) - Information Technology
Ogden Weber Technical College
Ogden, UTSkills
- Tax return analysis
- Payment processing
- Regulatory compliance
- Taxpayer correspondence
- Records management
- Financial document review
- Quality assurance
- Customer service
- Problem solving
- Team collaboration
- Research skills
- Data management
- Data entry proficiency
- Tax code interpretation
- Tax filing procedures
- Account discrepancies
- Problem-solving aptitude
- Accounting oversight
- Deductive reasoning
- Teamwork and collaboration
- Attention to detail
- Tax collection
- Case management skills
- Self motivation
- Microsoft office proficiency
- Multi-tasking ability
- Research proficiency
- Adaptability
References
References available upon request.
Timeline
Tax Examining Technician
Internal Revenue Service, IRS
01.2021 - Current
Computer Operator
Internal Revenue Service, IRS
10.2020 - 01.2021
Mail and File Clerk
Internal Revenue Service, IRS
04.2019 - 10.2020
Mail Clerk
Internal Revenue Service, IRS
12.2018 - 11.2019
Merchandise Associate
The Home Depot
03.2017 - 05.2018
High School Diploma -
Ben Lomond High School
Some College (No Degree) - Information Technology
Ogden Weber Technical College