Brionna C Williams
Summary
Proactive, dedicated, and courteous Customer Service Professional with experience in business operations and client services, compliance, issue identification and resolution, prioritizing and monitoring workflows. Proven ability to work collaboratively in fast paced environments ensuring high quality customer satisfaction.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Production Worker
Goodwill industries
Clayton
02.2025 - Current
- Collaborated with coworkers to streamline production processes effectively.
- Identified defective parts or components and removed them from production line.
- Sorting and pricing production
- Cashier and restocking items
- Separated products according to weight, grade and size of material to produce final product.
Warehouse lead/Warehouse Forklift Operator
Hajoca plumbing and supply
Clayton
08.2023 - 10.2024
- Conducted regular inspections to uphold cleanliness and organization in the warehouse.
- Facilitated communication between warehouse team and sales staff regarding inventory needs.
- Staged and sorted products for loading.
- Loaded and unloaded trailers with care and efficiency.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
Fleet/ distribution warehouse lead
Coca Cola Bottling Co Consolidated
Clayton
06.2022 - 08.2023
- Supervised daily warehouse operations and ensured team compliance with safety standards.
- Coordinated order fulfillment and inventory management using warehouse management systems.
- Trained new employees on warehouse procedures and operational best practices.
- Managed stock levels and conducted regular audits to maintain inventory accuracy.
- Collaborated with logistics teams to optimize delivery schedules and routes.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
Receptionist/Customer Service Representative
BBA TAX & ACCOUNTING SERVICES
Clayton
12.2020 - 05.2022
- Performs tax-related functions by operating computerized accounting software to record, store and analyze data
- Establishes and maintains positive and professional relationships with clients by; accurately retrieving data, and providing relevant services and solutions
- Provides timely, courteous, and professional communications to clients via telephone, email, and written correspondences
- Manages operations calendar; arranging appointments and schedules
- Coordinates maintenance of equipment and supply order requests
- Maintains accurate records of customer interactions and correspondences
- Complies with all federal, state, and company policies, procedures, and regulations
Pick Associate
AMAZON FULFILLMENT CENTER
Garner
09.2020 - 12.2020
- Ensured conformity by locating items in storage areas and comparing the information on them with work orders
- Organized warehouse space as well as enhanced the optimization of space
- Scanned products and physically placed them in their various bar-coded locations
- Resolved complex service issues in a timely manner, including coordinating and processing returns
Cycle Counter
AMAZON FULFILLMENT CENTER
Garner
09.2020 - 12.2020
- Counted materials, equipment, merchandise, and supplies in-stock; creating total inventory records
- Compared inventories to office records and computing figures from records
- Verified clerical computations against physical count of stock and investigated discrepancies
- Monitored inventory rotations and made recommendations as needed
- Preparing reports such as inventory balances, weekly cycle counts, and production breakdowns
Crew Member/Cashier
BOJANGLES' RESTAURANTS INC.
Clayton
06.2019 - 08.2020
- Courteously greeted customers and assisted with purchases; accurately processing meal orders
- Properly and accurately handled currency and processed credit transactions
- Followed food safety procedures according to company policies and health sanitation regulations
Education
Diploma -
Clayton High School
Clayton, NC 05.2017 - 01.2020
Skills
- Customer Service
- Distribution Fulfillment
- Inventory Management
- POS System Operation
- Critical Thinking
- Exceptional Oral and Written Communication
- Attention to Detail
- Time Management
- Database Management
- Proficient Microsoft Office
- Data Entry
- Collaborative Team Player
- Self Motivated
- Proactive
- Dedicated
- Courteous
Profile
Brionna Williams, BrionnaCWilliams@gmail.com, (919) 298-3059, Clayton, NC, Clayton High School, Diploma, 05/20, BBA Tax & Accounting Services, Receptionist/Customer Service Representative, 01/20, Present, Performs tax-related functions by operating computerized accounting software to record, store and analyze data, Establishes and maintains positive and professional relationships with clients by accurately retrieving data, and providing relevant services and solutions, Provides timely, courteous, and professional communications to clients via telephone, email, and written correspondences, Manages operations calendar; arranging appointments and schedules, Coordinates maintenance of equipment and supply order requests, Maintains accurate records of customer interactions and correspondences, Complies with all federal, state, and company policies, procedures, and regulations, Amazon Fulfillment Center, Pick Associate, 01/20, 12/20, Ensured conformity by locating items in storage areas and comparing the information on them with work orders, Organized warehouse space as well as enhanced the optimization of space, Scanned products and physically placed them in their various bar-coded locations, Resolved complex service issues in a timely manner, including coordinating and processing returns, Amazon Fulfillment Center, Cycle Counter, 01/20, 12/20, Counted materials, equipment, merchandise, and supplies in-stock; creating total inventory records, Compared inventories to office records and computing figures from records, Verified clerical computations against physical count of stock and investigated discrepancies, Monitored inventory rotations and made recommendations as needed, Preparing reports such as inventory balances, weekly cycle counts, and production breakdowns, Bojangles' Restaurants Inc., Crew Member/Cashier, 01/19, 12/20, Courteously greeted customers and assisted with purchases; accurately processing meal orders, Properly and accurately handled currency and processed credit transactions, Followed food safety procedures according to company policies and health sanitation regulations, Customer Service, Distribution Fulfillment, Inventory Management, POS System Operation, Critical Thinking, Exceptional Oral and Written Communication, Attention to Detail, Time Management, Database Management, Proficient Microsoft Office, Data Entry, Collaborative Team Player, Self Motivated, Proactive, dedicated, and courteous
Timeline
Production Worker
Goodwill industries
02.2025 - Current
Warehouse lead/Warehouse Forklift Operator
Hajoca plumbing and supply
08.2023 - 10.2024
Fleet/ distribution warehouse lead
Coca Cola Bottling Co Consolidated
06.2022 - 08.2023
Receptionist/Customer Service Representative
BBA TAX & ACCOUNTING SERVICES
12.2020 - 05.2022
Pick Associate
AMAZON FULFILLMENT CENTER
09.2020 - 12.2020
Cycle Counter
AMAZON FULFILLMENT CENTER
09.2020 - 12.2020
Crew Member/Cashier
BOJANGLES' RESTAURANTS INC.
06.2019 - 08.2020
Diploma -
Clayton High School
05.2017 - 01.2020