Brionna Dickerson
Kansas City,MO
Summary
Dedicated worker organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Frequently praised as hardworking by my peers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Research medical center
Kansas City, MO
04.2025 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Customer Service Associate Cashier
Walmart
Kansas City, MO
08.2015 - Current
- Processed cash, check and credit cards for customer purchases.
- Counted cash drawers at beginning and end of shifts to verify correct amounts.
- Processed merchandise returns and exchanges.
- Helped customers locate merchandise.
- Provided on-the-job training.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Participated in ongoing training to enhance own job skills and knowledge.
- Worked with coworkers to complete tasks.
Patient Care Technician
University Health Truman Medical Center
Kansas City, MO
06.2023 - 04.2025
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Customer Service Agent
Results-Cx
Wichita Falls, Ks
11.2020 - 04.2023
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Made appropriate account corrections to resolve customer problems.
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
Cashier
Price chopper
Kansas City, MO
10.2018 - 03.2020
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Processed cash, check and credit cards for customer purchases.
- Helped customers locate merchandise.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
- Greeted and informed customers of products, fostering positive store experiences.
Education
UAP Program -
University Health
07.2023
High School Diploma - undefined
Raytown High School
Raytown, MO05.2015
Skills
- Calm And Professional Under Pressure
- Efficient And Detail-Oriented
- Basic nursing care
- Active listening
- Basic life support
Certification
BLS certified
Timeline
Patient Care Technician
Research medical center
04.2025 - Current
Patient Care Technician
University Health Truman Medical Center
06.2023 - 04.2025
Customer Service Agent
Results-Cx
11.2020 - 04.2023
Cashier
Price chopper
10.2018 - 03.2020
Customer Service Associate Cashier
Walmart
08.2015 - Current
High School Diploma - undefined
Raytown High School
UAP Program -
University Health