Brionna Guilford
Rockledge,FL
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
OMNI Healthcare
Melbourne
02.2021 - Current
- Answer phones, schedule patients, collect co payments, check in and out patients, send messages to the doctor & MA, check insurance Eligibility, make sure work area is clean, fax documents, indexing.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered phones promptly and directed calls appropriately.
- Maintained confidentiality of patient information according to HIPAA regulations.
Cashier/CSR
Arbys
Merritt Island
02.2015 - 02.2021
- Mastered Point of Sale (POS) computer system for automated order taking
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
- Carefully maintained sanitation, health and safety standards in all work areas.
Cashier/CSR
Steak n' Shake
Merritt Island
11.2014 - 02.2015
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Communicated clearly and positively with co-workers and management.
Cashier/CSR
Popeyes Chicken
Merritt Island
03.2013 - 07.2014
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner.
Education
High School Diploma -
Merritt Island High School
Merritt Island, FL05-2013
Eastern Florida State College
Cocoa, FLSkills
- Payment Collection
- Insurance Verification
- Front Desk Operations
- Co-payment collection
- Insurance Claims
- Petty cash management
- HIPAA Guidelines
- Patient callbacks
Timeline
Medical Receptionist
OMNI Healthcare
02.2021 - Current
Cashier/CSR
Arbys
02.2015 - 02.2021
Cashier/CSR
Steak n' Shake
11.2014 - 02.2015
Cashier/CSR
Popeyes Chicken
03.2013 - 07.2014
High School Diploma -
Merritt Island High School
Eastern Florida State College