Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Brionna Hargraves

Kansas City

Summary

I am a certified phlebotomy technician with extensive experiences contributing to patient health,hygiene, and overall well-being in collaborations.

Overview

1
1
year of professional experience

Work History

Appointment Scheduler

Berlin Wheeler
09.2023 - 11.2023
  • Answered phone calls and answered questions from potential customers.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.

Team Member

Whataburger
04.2023 - 08.2023
  • Took orders, prepared meals, and collected payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Daycare Teacher's Assistant

Dandelions And Mud Puddles
01.2023 - 04.2023
  • Prepared reports and maintained administrative records.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Restocked supplies and personal hygiene products for use by students.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Education

Certification - Phlebotomy Technician

Mid-America College of Health And Science
Shawnee, KS
02.2024

Skills

  • Workflow Optimization
  • Inventory Tracking
  • Patient Relations
  • Certified in CPR/AED
  • HIPAA Education
  • Butterfly Venipuncture
  • Data Confidentiality
  • Paperwork Processing

Awards

HoneyWell 2020 Leadership

Timeline

Appointment Scheduler

Berlin Wheeler
09.2023 - 11.2023

Team Member

Whataburger
04.2023 - 08.2023

Daycare Teacher's Assistant

Dandelions And Mud Puddles
01.2023 - 04.2023

Certification - Phlebotomy Technician

Mid-America College of Health And Science

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Brionna Hargraves