Brionna Jones
Rocky Mount,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Cashier
Short Stop Mini Mart
06.2021 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
CUSTOMER SERVICE CASHIER
Ollies
09.2018 - 07.2019
- Handled cash, check and card transactions and maintained balanced drawer to facilitate large purchases
- Maintained knowledge of store products and services to offer quality recommendations to customers
- Balanced cash register to maintain financial accuracy and accountability
- Helped customers use stamps, coupons and gift cards during transactions
- Handled customer complaints and concerns to provide swift resolution and increase customer satisfaction
- Kept employee and customer areas clean and orderly, using slow periods to tackle routine housekeeping tasks
- Computed transaction totals, processed payments and issued receipts
- Engaged customers, built connections and maintained positive attitude
CUSTOMER SERVICE CASHIER
Piggly Wiggly Grocery Store
06.2017 - 08.2018
- Handled cash, check and card transactions and maintained balanced drawer to facilitate large purchases
- Restocked products and merchandise to improve aisle organization and increase sales
- Maintained knowledge of store products and services to offer quality recommendations to customers
- Answered incoming phone calls to offer information to customers and direct callers
- Maintained clean and organized cashier station to create welcoming and professional area for customers and employees
- Assisted customers with product refunds and returns
CUSTOMER SERVICE CASHIER
Dollar Tree
05.2015 - 06.2017
- Handled cash, check and card transactions and maintained balanced drawer to facilitate large purchases
- Restocked products and merchandise to improve aisle organization and increase sales
- Maintained knowledge of store products and services to offer quality recommendations to customers
- Answered incoming phone calls to offer information to customers and direct callers
CUSTOMER SERVICE REPRESENTATIVE REMOTE
MCI
09.2015 - 04.2016
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Built strong knowledge of product line to assist customers in selecting products
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Navigated multiple systems to identify source of issue
Education
HIGH SCHOOL DIPLOMA -
Fike High School
Wilson, NC06.2014
Skills
- Telephone management
- Cash handling
- Order coordination
- Customer consulting
- Customer service
- Problem resolution
- Team development
- Data entry
- Customer service excellence
Timeline
Cashier
Short Stop Mini Mart
06.2021 - 08.2023
CUSTOMER SERVICE CASHIER
Ollies
09.2018 - 07.2019
CUSTOMER SERVICE CASHIER
Piggly Wiggly Grocery Store
06.2017 - 08.2018
CUSTOMER SERVICE REPRESENTATIVE REMOTE
MCI
09.2015 - 04.2016
CUSTOMER SERVICE CASHIER
Dollar Tree
05.2015 - 06.2017
HIGH SCHOOL DIPLOMA -
Fike High School
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