Summary
Overview
Work History
Education
Skills
References
Timeline
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Brionna Jones

Louisville,KY

Summary

Efficient worker known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth experiences. Excels in communication, adaptability, and teamwork, combining these skills to meet diverse customer needs and maintain high satisfaction levels.

Overview

5
5
years of professional experience

Work History

Server

IHOP
Clarksville, IN
07.2019 - 10.2024
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Followed health safety guidelines when preparing and serving food products.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Education

Bachelor of Science - Psychology

Cleveland State University
Cleveland, OH
06-2026

Skills

  • Team member support
  • Table resetting
  • Daily specials memorization
  • Hostess support
  • Point of sale (POS) system operations
  • Supply restocking
  • Guest engagement
  • Food safety oversight
  • Customer service

References

References available upon request.

Timeline

Server

IHOP
07.2019 - 10.2024

Bachelor of Science - Psychology

Cleveland State University

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Brionna Jones