Brionna Smith
Midwest City,OK
Summary
Obtain a challenging position with opportunity for growth and stability with a well diverse company.
Overview
17
17
years of professional experience
Work History
Patient Access
Emerus 24 Hour Emergency Room
Del City, OK, OK
09.2024 - Current
- Greeted patients and families, providing a welcoming environment for care.
- Collected and verified patient information for accurate registration and scheduling.
- Handled phone inquiries, addressing concerns and providing necessary information promptly.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
Patient Access Representative
SSM Health At Home
Oklahoma City, Oklahoma
09.2024 - 02.2026
- Greeted patients and verified insurance information for appointment scheduling.
- Collected patient information and documented it accurately in electronic systems.
- Assisted patients with registration processes and answered their inquiries promptly.
- Collected co-pays and other payments from patients at time of service.
- Resolved discrepancies in payment postings through detailed account analysis.
- Collaborated with billing teams to ensure accurate claim submissions and follow-ups.
Patient Access Representative
Mercy
Oklahoma City, OK
06.2023 - 09.2024
- Responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record
- Attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies
- Greet patients and visitors in a courteous and professional manner.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Usage of EPIC system
Customer service lending specialist
Advance America
Remote, SC
07.2022 - 06.2023
- Customer Service, Sales, Marketing & Customer Acquisition
- Actively assist in meeting the center's performance metrics as defined by management
- Utilize sales tools to provide an exceptional customer experience and to use sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels
- Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio
- Present financial solutions, based on customer needs that meet their goals
- Assist manager in daily miscellaneous duties.
- Assisted customers in understanding loan terms and conditions.
- Prepared and submitted loan documents to relevant parties for review and approval.
- Developed strategies to minimize delinquencies and maximize collection efforts on past due accounts.
CSR-Bank Teller
First National Bank & Trust
Okmulgee, OK
08.2020 - 07.2022
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Educated customers about different types of banking services available at the branch.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Communication Operator
Keck Hospital of USC
Los Angeles, CA
01.2020 - 06.2020
- Properly launch and initiate Emergency Codes with efficiently and without extended delay
- Properly completing message slips/Overhead Logs/ Long Distance logs accurately and with detailed information
- To actively listen to callers request without interruption to ensure proper handling of call
- To properly use the Startel consolidated directory when searching for employees, departments, clinics and physicians at callers requests
- Properly create emails to notify team when changes with after- hours service have changed.
Team Lead, Operator Service
Cedars-Sinai Medical Center
Los Angeles, CA
06.2009 - 01.2020
- Train, coach and manage new employee
- Compile and maintain Human Resources documents
- Ensure operators regularly apply policy and procedure
- Compile staff schedule for all shifts
- Kronos editor
- Monitor and respond to code blue panel, alarms and emergencies
- Usage of M2616 and SL100 Nortel switchboard
- Answer phones and direct calls to appropriate department
- Various clerical duties.
Education
General -
Long Beach Polytechic High School
Long Beach, CA06-2008
Skills
- HIPAA Compliance
- Insurance Verification
- Patient registration
- Insurance verification
- HIPAA compliance
- Flexible Schedule
- Epic Software Proficiency
- Training and coaching
Timeline
Patient Access
Emerus 24 Hour Emergency Room
09.2024 - Current
Patient Access Representative
SSM Health At Home
09.2024 - 02.2026
Patient Access Representative
Mercy
06.2023 - 09.2024
Customer service lending specialist
Advance America
07.2022 - 06.2023
CSR-Bank Teller
First National Bank & Trust
08.2020 - 07.2022
Communication Operator
Keck Hospital of USC
01.2020 - 06.2020
Team Lead, Operator Service
Cedars-Sinai Medical Center
06.2009 - 01.2020
General -
Long Beach Polytechic High School