Summary
Overview
Work History
Education
Skills
Personal Skills
Hobbies
Timeline
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Brionna Toman

Eau Claire,WI

Summary

Enthusiastic Manager at Culvers, adept in team leadership and performance management, significantly enhanced customer satisfaction and team performance. Skilled in problem-solving and communication, effectively resolved staff conflicts and improved business operations. Demonstrated adaptability and a positive attitude, achieving strategic goals with a focus on results.

Overview

6
6
years of professional experience

Work History

Manager

Culvers
01.2019 - Current
  • Accomplished multiple tasks within established timeframes.
  • Created reports, keeping track of sales, guest satisfaction, and variance of waste.
  • Answered phone calls, resolving guest questions and complaints.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Established team priorities
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm In all work scenarios.


Education

High School Diploma -

Memorial High School
Eau Claire, WI
05.2022

Skills

  • Adaptability
  • Team Leadership
  • Verbal and written communication
  • Staff Management
  • Performance Management
  • Customer Service
  • Computer Skills
  • Positive Attitude
  • Multitasking
  • Problem-Solving
  • Communication
  • Organizational Skills
  • Task Delegation
  • Goal Setting
  • Professional and Courteous
  • Active Listening

Personal Skills

  • Creative
  • Respectful
  • Responsible
  • Understanding
  • Helpful
  • Supportive
  • Open-Minded
  • Caring
  • Kind


Hobbies

  • Various Arts
  • Taking care of my cats
  • Cleaning
  • Cooking
  • Gardening
  • Spending time outside
  • Reading
  • Photography

Timeline

Manager

Culvers
01.2019 - Current

High School Diploma -

Memorial High School

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Brionna Toman