Benjamin Rodriguez
Baldwin Park,California
Summary
Dynamic leader with a proven track record at SuKarne and Lumber Liquidators, excelling in operations management and team development. Leveraged expert problem-solving and negotiation skills to enhance customer satisfaction and drive a 20% increase in efficiency. Known for adaptability and fostering strong customer relationships, consistently achieving beyond set goals.
Overview
11
11
years of professional experience
Work History
Manager
SuKarne
11.2022 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Manager
Lumber Liquidators
12.2018 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
Recreational Leader
City Of Baldwin Park
06.2012 - 12.2019
- Managed the safe and efficient operation of recreational facilities, ensuring a positive experience for all users.
- Registered participants and answered specific event inquiries.
- Collaborated with fellow staff members to develop a well-rounded schedule of recreational offerings, resulting in higher attendance rates.
- Scheduled events in recreation facilities and monitored facility conditions.
- Optimized resource utilization by scheduling staff and programming activities strategically to prevent any resource overlap or wasted time.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the field of recreation leadership.
- Organized special events such as holiday parties, themed nights, and tournaments to promote social interaction among participants while showcasing the variety of available activities.
- Promoted teamwork among staff members through regular meetings that emphasized collaboration, shared decision-making processes, leading to improved working relationships.
- Maintained detailed records of program attendance, equipment usage, and facility maintenance to ensure optimal functioning of services.
- Ensured compliance with safety regulations for all activities offered through diligent monitoring and routine inspections of facilities and equipment.
- Developed strong relationships with participants, fostering a sense of community within the program environment.
- Ordered and maintained all recreational equipment.
- Improved customer satisfaction by addressing concerns and resolving issues related to recreational programs promptly.
- Kept athletic and games equipment and facilities organized and maintained.
- Trained staff members on conducting events and following safety procedures.
- Increased community engagement by promoting local events and encouraging participation in recreational programs.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park, CA06.2009
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Sales management
- Schedule Preparation
- Negotiation
- Product Management
- Business Development
- Salesforce Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Team Development
- Managing Operations and Efficiency
- Customer Relationship Management
- Task Delegation
- Staff Training
- Relationship Building
- MS Office
- Good Judgment
- Problem-solving aptitude
- Adaptability
- Reliability
- Customer Relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
SuKarne
11.2022 - 07.2023
Manager
Lumber Liquidators
12.2018 - 05.2022
Recreational Leader
City Of Baldwin Park
06.2012 - 12.2019
High School Diploma -
Sierra Vista High School
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