Benjamin Rodriguez
Baldwin Park,California
Summary
Dynamic leader with a proven track record at SuKarne and Lumber Liquidators, excelling in operations management and team development. Leveraged expert problem-solving and negotiation skills to enhance customer satisfaction and drive a 20% increase in efficiency. Known for adaptability and fostering strong customer relationships, consistently achieving beyond set goals.
Overview
11
11
years of professional experience
Work History
Manager
SuKarne
El Monte, CA
11.2022 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Manager
Lumber Liquidators
Monrovia, CA
12.2018 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
Recreational Leader
City Of Baldwin Park
Baldwin Park, CA
06.2012 - 12.2019
- Managed the safe and efficient operation of recreational facilities, ensuring a positive experience for all users.
- Registered participants and answered specific event inquiries.
- Collaborated with fellow staff members to develop a well-rounded schedule of recreational offerings, resulting in higher attendance rates.
- Scheduled events in recreation facilities and monitored facility conditions.
- Optimized resource utilization by scheduling staff and programming activities strategically to prevent any resource overlap or wasted time.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the field of recreation leadership.
- Organized special events such as holiday parties, themed nights, and tournaments to promote social interaction among participants while showcasing the variety of available activities.
- Promoted teamwork among staff members through regular meetings that emphasized collaboration, shared decision-making processes, leading to improved working relationships.
- Maintained detailed records of program attendance, equipment usage, and facility maintenance to ensure optimal functioning of services.
- Ensured compliance with safety regulations for all activities offered through diligent monitoring and routine inspections of facilities and equipment.
- Developed strong relationships with participants, fostering a sense of community within the program environment.
- Ordered and maintained all recreational equipment.
- Improved customer satisfaction by addressing concerns and resolving issues related to recreational programs promptly.
- Kept athletic and games equipment and facilities organized and maintained.
- Trained staff members on conducting events and following safety procedures.
- Increased community engagement by promoting local events and encouraging participation in recreational programs.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park, CA06.2009
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Sales management
- Schedule Preparation
- Negotiation
- Product Management
- Business Development
- Salesforce Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Team Development
- Managing Operations and Efficiency
- Customer Relationship Management
- Task Delegation
- Staff Training
- Relationship Building
- MS Office
- Good Judgment
- Problem-solving aptitude
- Adaptability
- Reliability
- Customer Relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
SuKarne
11.2022 - 07.2023
Manager
Lumber Liquidators
12.2018 - 05.2022
Recreational Leader
City Of Baldwin Park
06.2012 - 12.2019
High School Diploma -
Sierra Vista High School