Brionna Wilson
Cincinnati,OH
Summary
Driven by a goal-oriented approach, I excelled at Centerwell Specialty Pharmacy by leveraging problem-solving skills and empathy to enhance customer satisfaction and streamline communication with over 400 providers. My tenure at Victoria's Secret further honed data entry proficiency and assertiveness, contributing to significant sales achievements and customer service excellence.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Outbound Contact Representative 2
Humana(CenterWell Specialty Pharmacy)
08.2015 - Current
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Oversee and manage communication through email with over 400+ providers and their patients to ensure adequate care
- Built lasting relationships with clients through effective communication and attentive service.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Cross-trained and provided backup support for organizational leadership.
Sales Support Generalist
Victoria's Secret
10.2011 - 10.2016
- Prioritized urgent customer support issues while balancing storefront operational needs and general customer service duties.
- Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
- Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment
- Building loyalty through the Rewards Program
- Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
- Set and achieved company defined sales goals.
Education
Neuroscience
University of Cincinnati
Cincinnati, OHSkills
Goal-Oriented
Empathy and patience
Data entry proficiency
Assertiveness
Problem-solving skills
Call Center Customer Service
Customer Service
Verbal and written communication
Process Improvement
Timeline
Outbound Contact Representative 2
Humana(CenterWell Specialty Pharmacy)
08.2015 - Current
Sales Support Generalist
Victoria's Secret
10.2011 - 10.2016
Neuroscience
University of Cincinnati
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