KIERRA MORROW
Houston,TX
Summary
Results-driven healthcare professional with certifications as a Medical Assistant and Pharmacy Technician. Currently pursuing a degree in Healthcare Administration at Pima Medical Institute. Proven ability to enhance patient outcomes through clinical experience and administrative skills in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Outbound Contact Representative 2
Centerwell Specialty Pharmacy
05.2024 - Current
- Managed inbound calls and outbound contacts with providers regarding various tasks.
- Executed complex administrative and operational support assignments efficiently.
- Coordinated delivery of office-administered medications to medical doctors' offices promptly.
- Assisted with special projects of rerouting referrals as necessary.
- Intake prep trained to verify patient demographics and load insurance policies.
- Nogo and reversal claim skilled in specialty referrals.
- Experienced with proactive scheduling, verbal prescriptions, and transfer in templates.
- Member of the EMS team for morale engagement.
Patient Care Coordinator Remote
Centerwell Specialty Pharmacy
Houston, TX
09.2022 - 05.2024
- Managed inbound call inquiries, ensuring prompt responses to patient requests.
- Collaborated with technicians and pharmacists to prioritize specialty medication orders.
- Refilled medications while verifying insurance benefits and providing access program insights.
- Awarded the New Hire Champion role in the PCC Inbound department. Task Included creating materials to train new employees on company policies and procedures as part of peer-to-peer mentoring program to improve efficiency of onboarding process.
- Assisted the supervisor with creating team huddle materials to improve company engagement.
- Experience as a subject matter expert assisting with peer chat questions on complex procedures.
- Facilitated side-by-sides with new hires to provide instructions on department workflows.
Medical Assistant Externship
SJMC Orthopedics and Sports Medicine
Houston, TX
06.2022 - 08.2022
- Completed 180 hours of hands-on training in orthopedic medicine.
- Prepared patient rooms by stocking, cleaning, and sanitizing.
- Escorted patients to examination rooms, ensuring comfort and safety.
- Performed front desk duties, including appointment scheduling, and phone management.
- Filed and updated patient records, and registered new patients via EMR systems.
- I checked in patients, collected copays, and verified insurance information.
- Recorded detailed medical histories for accurate patient documentation.
- Educated patients on procedures, medications, and physician instructions.
Education
Associate of Science - Healthcare Administration
Pima Medical Institute
11-2026
Pharmacology
Pharmacy Tech University
02-2024
Medical Assistant Certificate -
Florida Career College - Houston
Houston, TX07.2022
Skills
- Specialty pharmacy experience
- Analytical skills
- Microsoft Office proficiency
- Coordinated training with new hires in PCC
- Multitasking abilities
- Nogo skilled
- Intake prep skilled
- Effective communication
- Customer relationship management (CRM)
- Adaptability
- Special projects in Specialty department
- Subject matter expert
- Training projects
Affiliations
- Recognized for Integrity, Dedication, and Excellence.
Timeline
Outbound Contact Representative 2
Centerwell Specialty Pharmacy
05.2024 - Current
Patient Care Coordinator Remote
Centerwell Specialty Pharmacy
09.2022 - 05.2024
Medical Assistant Externship
SJMC Orthopedics and Sports Medicine
06.2022 - 08.2022
Associate of Science - Healthcare Administration
Pima Medical Institute
Pharmacology
Pharmacy Tech University
Medical Assistant Certificate -
Florida Career College - Houston
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