Tiffany Bounds
Robertsdale,USA
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Foley Pharmacy
2024.02 - Current
- Assist pharmacists in accurately dispensing medications in a fast-paced environment.
- Process prescriptions, insurance claims, and patient profiles.
- Provide customer service while maintaining HIPAA compliance.
- Support daily workflow and pharmacy operations.
- Conduct Medication Therapy Management (MTM) services, including patient outreach, comprehensive medication reviews (CMRs), and documentation to improve adherence and patient outcomes.
Pharmacy Operations Manager
Walgreens
2023.06 - 2024.02
- Managed high-volume pharmacy operations.
- Oversaw technician workflow, scheduling, and inventory.
- Ensured regulatory compliance.
- Trained and supervised staff.
- Led and supported MTM initiatives, including identifying eligible patients, coordinating outreach, and ensuring completion of CMRs and targeted interventions.
Senior Certified Pharmacy Technician
Walgreens
2018.01 - 2024.01
- Prescription filling, data entry, and insurance billing.
- Prior authorizations and patient communication.
- Mentored new technicians.
- Supported multiple pharmacy locations.
- Performed MTM tasks, including patient communication, adherence follow-ups, and documentation.
Certified Pharmacy Technician
Hemophilia Preferred Care
2015.01 - 2018.01
- Provided specialty pharmacy support for bleeding disorder medications.
- Processed insurance claims and coordinated patient care.
Education
High School Diploma -
Robertsdale High School
Robertsdale,AL2008-05
Skills
- Pharmacy operations and workflow management
- Prescription processing and insurance billing
- Specialty pharmacy experience
- Customer service and patient care
- Team leadership and staff training
- Regulatory and HIPAA compliance
- Insurance verification
- Multitasking and organization
Certification
- Certified Pharmacy Technician (CPhT), PTCB — Active (2012–2028)
- Registered Pharmacy Technician, Alabama State Board of Pharmacy — Active through 2027-12-31
- Immunization Administration Training for Pharmacy Technicians (APhA) — Completed 2024
- Adult & Child/Baby First Aid/CPR/AED, American Red Cross — Valid through 2027-03-27
Awards
Customer Service Award — South Baldwin Chamber of Commerce (Recognized for outstanding patient care and service)
Languages
English
Timeline
Certified Pharmacy Technician
Foley Pharmacy
2024.02 - Current
Pharmacy Operations Manager
Walgreens
2023.06 - 2024.02
Senior Certified Pharmacy Technician
Walgreens
2018.01 - 2024.01
Certified Pharmacy Technician
Hemophilia Preferred Care
2015.01 - 2018.01
High School Diploma -
Robertsdale High School