Summary
Overview
Work History
Education
Skills
Timeline

Brionne Jackson

Semmes,AL

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated Cocktail Waitress with experience successfully serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision. Organized Logans Roadhouse with experience in togo server restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Friendly togo server with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations. Dependable to go server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Proactive togo server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Communicative togo server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Versatile togo server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Ambitious server with 3 years of experience boosting server sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor, taste and ingrediants aspects of items. Logical salesperson focused on upselling 35% of customers resulting in additional earnings for restaurant and tips. Efficient Cocktail Waitress bringing 4 years of exceptional performance in serving roles. Eager to fulfill a servinh opportunity to apply knowledge of bar operations and service standards. Hardworking and energetic with a proven history of patron satisfaction.

Overview

7
7
years of professional experience

Work History

To-Go Server

Logan's Roadhouse
Mobile, AL
10.2020 - 12.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Cultivated warm relationships with regular customers.

Certified Nursing Assistant

Utica Rehabilitation & Nursing
Utica, NY
09.2021 - 11.2021
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Warehouse Worker

Amazon
Mobile, AL
01.2021 - 11.2021
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Completed over [Number] customer orders each day in warehouse setting.

Warehouse Worker

Fed Ex Ground
Mobile, AL
09.2021 - 09.2021
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Completed over [Number] customer orders each day in warehouse setting.

Chef's Assistant

SOCU
Mobile, AL
05.2021 - 08.2021
  • Limited portion sizes and used garnishes to control food costs.
  • Orchestrated positive customer experiences by overseeing every area of [Type] operations.
  • Observed established recipes, portions, and methods while cooking food to fulfill guest's preferences.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

Sales Associate

Retro Urban
Mobile, AL
05.2021 - 07.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Cashier

Applebees Express
Mobile, AL
02.2020 - 02.2020
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Sales Associate

Footlocker, Footlocker
Mobile, AL
06.2018 - 02.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Tracked stock using company inventory management software.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Achieved perfect attendance and on-time record.
  • Maintained records related to sales, returns and inventory availability.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Processed product returns and assisted customers with other selections.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Educated associates on market trends and stayed up-to-date on forecasts.

Server

Texas Roadhouse
Mobile, AL
06.2017 - 12.2019
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma -

Mattie T Blount High School, Eight Mile, AL
05.2020

Skills

  • High Energy and Stamina
  • Upselling and Cross Selling
  • Dining Room Cleaning and Upkeep
  • Covid Symptom Screening
  • Customer Service and Rapport
  • Order Accuracy and Delivery
  • Able to Lift 30 Pounds
  • Age Verification
  • Food and Beverage Service
  • Point of Sale Systems
  • Food Safety Standards
  • Relationship Building
  • Bathroom Servicing
  • Conflict and Complaint Resolution
  • Specials Promotion and Upselling
  • Service-Oriented
  • Verbal and Written Communication
  • Menu Recommendations
  • Menu Memorization and Presentation
  • Workflow Coordination
  • Warm and Friendly
  • High Volume Dining
  • Transactions and Cash Handling
  • Special Requests and Substitutions
  • Staff Training
  • PPE Guideline Compliance
  • Cleaning and Sanitizing
  • Team Player
  • Decision Making
  • Food Preparation and Safety
  • Food and Beverage Pairings
  • Wine and Liquor Service
  • Courteous Phone Demeanor
  • Detail-Oriented
  • Table Monitoring and Turnover
  • Reliable and Responsible
  • Plating and Presentation
  • To-Go Order Preparation
  • Team Leadership
  • Microsoft Office
  • Tableside Service
  • Process Monitoring
  • Valid Food Handlers Certification
  • Reservations Management
  • ServSafe Certified
  • Inventory Management
  • Multitasking and Prioritization
  • Adaptable and Flexible

Timeline

Certified Nursing Assistant - Utica Rehabilitation & Nursing
09.2021 - 11.2021
Warehouse Worker - Fed Ex Ground
09.2021 - 09.2021
Chef's Assistant - SOCU
05.2021 - 08.2021
Sales Associate - Retro Urban
05.2021 - 07.2021
Warehouse Worker - Amazon
01.2021 - 11.2021
To-Go Server - Logan's Roadhouse
10.2020 - 12.2021
Cashier - Applebees Express
02.2020 - 02.2020
Sales Associate - Footlocker, Footlocker
06.2018 - 02.2020
Server - Texas Roadhouse
06.2017 - 12.2019
Mattie T Blount High School - High School Diploma,
Brionne Jackson