Brisa Hernandez
Dallas,TX
Summary
Results-driven sales and operations leader with a proven track record of coaching and developing high-performing teams, enhancing customer experiences, and driving revenue growth. Skilled in employee development, relationship management, and performance optimization, with a consistent history of exceeding sales targets and business objectives. Recognized for fostering a collaborative, results-oriented culture that delivers sustained success.
Overview
13
13
years of professional experience
Work History
Account Manager Commercial Development
Pilot Co
05.2025 - Current
- Managed a portfolio of over 250 accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Exceed performance goals through effective negotiation, relationship management, and solution-based selling, achieving 148% of quota attainment.
- Generated an average of 21 new opportunities resulting in approximately 75,000 in incremental gallons a month.
- Selected for the Pilot Pioneers Program and Mentorship Program, recognizing strong leadership potential and commitment to professional development.
- Partner with leadership to support team meetings, onboarding initiatives, recognition events, and employee engagement activities.
Personal Banker 2
Frost Bank
02.2022 - 03.2025
- Managed a personal portfolio of clients, providing tailored financial guidance and product recommendations aligned with their financial goals.
- Collaborated with other business lines, including private banking, brokerage services, small business, and commercial lending to offer comprehensive financial solutions.
- Facilitated workshops designed to improve banker communication skills and problem solving abilities via teams meetings.
- Trained and mentored newly hired bankers throughout their first two months, helping them build role proficiency, navigate processes, and achieve onboarding milestones.
- Recognized in Circle of Excellence for 2024
SOLUTIONS SPECIALIST
Verizon Wireless
11.2016 - 04.2021
- Assist customers by listening to their wireless needs and make appropriate recommendations on products and services.
- Communicating the value that these products and services offer to their lifestyle.
- Recognized as Business Expert and exceeded monthly quota goals.
Retail Sales Consultant
AT&T
10.2013 - 09.2016
- Assist customers by providing immediate assistance for wireless needs, and advised them on how technology can help them in personal and business.
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Recognized as Business Expert, successfully met and exceeded targeted sales goals on a monthly basis
Education
Bachelor of Science - Business Administration
Texas Woman's University
Denton, TX05-2016
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Goal oriented
Timeline
Account Manager Commercial Development
Pilot Co
05.2025 - Current
Personal Banker 2
Frost Bank
02.2022 - 03.2025
SOLUTIONS SPECIALIST
Verizon Wireless
11.2016 - 04.2021
Retail Sales Consultant
AT&T
10.2013 - 09.2016
Bachelor of Science - Business Administration
Texas Woman's University