Brisa Hopkins
Rome,GA
Summary
Dynamic account management professional with a proven track record in cultivating strong client relationships, driving revenue growth, and managing complex accounts. Recognized for emphasizing team collaboration and adaptability while consistently delivering exceptional results. Expertise includes strategic planning, effective client communication, and innovative problem-solving. Committed to reliability and flexibility in addressing evolving business needs.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Account Manager/Sales Representative
Colorado Logos
REMOTE
05.2021 - Current
- Administered customer accounts within Colorado's blue logo highway sign program. Executed account setup and management tasks efficiently.
- Cultivated strong client relationships, enhancing customer satisfaction and retention.
- Developed training programs to enhance employee skills and knowledge retention.
Account Manager/Sales Representative
Georgia Logos
Norcross, GA
07.2019 - 03.2021
- Directed account management initiatives to enhance client relationships and retention.
- Facilitated high-quality customer service by addressing concerns with promptness and effectiveness.
- Implemented marketing initiatives that strengthened market presence and client acquisition.
- Managed account portfolios, identifying upselling opportunities to enhance revenue streams.
Office Manager/Assistant
Rubin Family Chiropractic
Marietta, GA
03.2019 - 07.2019
- Streamlined office operations to enhance patient scheduling efficiency and reduce wait times.
- Developed comprehensive filing systems to improve document retrieval and organization for patient records.
- Coordinated communication between patients, chiropractors, and insurance providers to facilitate seamless service delivery.
Sales Associate
Nalley Toyota of Roswell
Roswell, GA
05.2018 - 02.2019
- Drove customer engagement and facilitated vehicle sales through personalized service and product knowledge.
- Enhanced customer satisfaction by resolving inquiries and addressing concerns promptly.
- Working in the Internet Department following up on instant leads for new & used cars.
Office Manager/Recruiter
Southern Pillar
Lafayette, LA
12.2017 - 03.2018
- Streamlined office operations by implementing efficient scheduling, meeting and communication protocols.
- Developed and implemented targeted recruitment strategies to attract top talent across various industries - was at the top 10% of regional recruiters for new hires/retention.
Account Manager
Cape Reserve
Knoxville, TN
10.2016 - 12.2017
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Flight Attendant
Delta Air Lines
Atlanta, GA
01.2014 - 03.2017
- Delivered exceptional customer service, ensuring passenger comfort and satisfaction during 2-4 flights per work day.
- Assisted with boarding procedures, managing passenger flow efficiently to maintain schedules.
- Responded to in-flight emergencies with calmness, implementing safety protocols effectively.
Education
Bachelor of Liberal Arts - Public Relations
California State University of Northridge
Northridge, CA05-2013
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Issue resolution
- Client relations
- Goal oriented
- Detailed & thorough while multitasking
- Marketing & sales
Certification
- CSP - Certified Sales Professional
- Flight Attendant Training - 02/14 - 03/14
Timeline
Account Manager/Sales Representative
Colorado Logos
05.2021 - Current
Account Manager/Sales Representative
Georgia Logos
07.2019 - 03.2021
Office Manager/Assistant
Rubin Family Chiropractic
03.2019 - 07.2019
Sales Associate
Nalley Toyota of Roswell
05.2018 - 02.2019
Office Manager/Recruiter
Southern Pillar
12.2017 - 03.2018
Account Manager
Cape Reserve
10.2016 - 12.2017
Flight Attendant
Delta Air Lines
01.2014 - 03.2017
Bachelor of Liberal Arts - Public Relations
California State University of Northridge