Randy Boicourt

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Scheduled and attended regular meeting with new and existing clients to ensure customer satisfaction.
• Managed and satisfied 100 plus emails per day.

• Supported product development efforts with timely creation of 2D drawings and 3D models based on client requirements.
• Increased accuracy of manufacturing specifications by refining technical drawings for better clarity and precision.
• Delivered exceptional customer service by addressing client concerns quickly and providing solutions tailored to their needs.
• Optimized existing designs for cost-efficiency while maintaining high-quality standards.

• Updated reports, Managed 30 national accounts, and generated reports for company database.
• Created, maintained and updated filing systems for paper and electronic documents.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

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