Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Brisa Rasmussen

West Valley City,UT

Summary

Dedicated customer service representative with a strong focus on resolving inquiries and enhancing customer satisfaction. Known for effective time management and attention to detail, contributing to streamlined processes and improved service efficiency.

Overview

9
9
years of professional experience

Work History

Receptionist

Ear, Nose and Throat Center of Utah
Salt Lake City, UT
08.2025 - Current
  • Greeted patients and visitors, ensuring a welcoming environment.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, and scanning documents.
  • Scheduled appointments efficiently, optimizing daily office workflow.
  • Assisted in processing insurance claims and verifying patient information.

Customer Service Representative

ALMAVIVA Do Brazil
Aracaju, SE
10.2016 - 01.2020
  • Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
  • Assisted in troubleshooting technical issues, improving resolution times and customer experience.
  • Documented customer interactions accurately in CRM systems to maintain clear records and follow-ups.
  • Collaborated with team members to streamline processes, enhancing overall service efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Excellency Center Minister Marco Maciel
Aracaju, Se

Business Management Associate - Business

Brigham Young University Idaho
Rexburg, ID
01-2028

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Customer service

Languages

Spanish
Full Professional
Portuguese
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Ear, Nose and Throat Center of Utah
08.2025 - Current

Customer Service Representative

ALMAVIVA Do Brazil
10.2016 - 01.2020

High School Diploma -

Excellency Center Minister Marco Maciel

Business Management Associate - Business

Brigham Young University Idaho
Brisa Rasmussen