Briseida Estrada
Chicago,IL
Summary
Professional with substantial experience in branch operations, adept at streamlining processes and enhancing efficiency. Highly focused on team collaboration and achieving results, flexible and reliable in meeting changing needs. Skilled in operations management, customer service, and team leadership, bringing strong focus on building relationships and driving success.
Overview
5
5
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
Chicago, IL
12.2024 - Current
- Coordinated branch operations to enhance workflow efficiency and service delivery.
- Effectively managed risk by implementing strategies aligned with corporate guidelines.
- Collaborated with other branches to share best practices and improve overall operational performance.
- Trained and mentored new staff on procedures, tools, and customer interaction protocols.
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
- Coached bankers and managed customer inquiries in the absence of the Branch Manager.
Assistant Branch Manager, Operations
JPMorgan Chase
Chicago, IL
07.2022 - 12.2024
- Managed all branch operations including loss prevention, compliance, and audit standards.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement and career development opportunities.
- Developed comprehensive training programs for new hires to ensure smooth onboarding and consistent service quality.
- Managed daily operations for optimal branch performance, including staff scheduling, customer service, and financial transactions.
- Complied with regulatory guidelines and requirements.
- Improved customer satisfaction with prompt issue resolution and proactive communication.
Lead Associate Operations
JPMorgan Chase
Chicago, IL
04.2021 - 07.2022
- Worked alongside branch manager to create an inclusive work environment and deliver exceptional customer service.
- Built strong relationships with customers through positive attitude and attentive response.
- Trained and supervised employees on office policies and procedures.
- Inspected that all financial transactions were processed accurately and efficiently.
- Scheduled and executed all quarterly and monthly audits of branch cash entities.
Education
DePaul University
Chicago, IL06.2020
Skills
- Operations Management
- Customer Service
- Strong team-builder
- Coaching and Mentoring
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Branch Operations Coordinator
Wells Fargo
12.2024 - Current
Assistant Branch Manager, Operations
JPMorgan Chase
07.2022 - 12.2024
Lead Associate Operations
JPMorgan Chase
04.2021 - 07.2022
DePaul University