Briseida Hernandez
Dallas,TEXAS
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and cash handling skills at Veracruz Cafe to enhance guest satisfaction and streamline operations. My ability to manage multiple projects and foster team collaboration led to significant improvements in service delivery and customer engagement, underscoring my strong work ethic and dedication to results.
Overview
4
4
years of professional experience
Work History
Server
Veracruz Cafe
07.2020 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Front End Assistant
Panda Express
06.2023 - 08.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Education
Psychology
Southern Methodist University
Dallas, TX05.2026
High School Diploma -
Kipp Oak Cliff Academy
Dallas, TX05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front End Assistant
Panda Express
06.2023 - 08.2023
Server
Veracruz Cafe
07.2020 - 01.2024
Psychology
Southern Methodist University
High School Diploma -
Kipp Oak Cliff Academy
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