Brissa Dorame
Tucson,AZ
Summary
Bilingual (English/Spanish) Customer Service Representative with over 2 years of experience in high-volume call center environments. Skilled in resolving complex customer issues, navigating multiple systems, and delivering personalized service with professionalism and efficiency. Recognized for strong communication, attention to detail, multitasking, and consistently exceeding performance goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
Tucson, Arizona
05.2021 - Current
- Handled high-volume inbound calls, assisting customers with account inquiries, technical support, and service requests to enhance customer satisfaction.
- Resolve customer complaints with empathy resulted in increased loyalty and repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Use multiple computer systems and tools to research and resolve customer concerns efficiently.
- Documented customer interactions and followed up to ensure timely, accurate resolutions and maintain service quality.
- Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Guided customers in using products and services effectively.
- Handled escalated issues with empathy and professionalism.
- Managed high-stress situations effectively, maintaining professionalism under pressure
- File fraud claims and disputes, ensuring accurate documentation and timely resolution
- Build and maintain knowledge of products and services to provide informed, relevant support tailored to each client’s needs
Owner / Cleaning Service Provider
Self-Employed
01.2020 - 06.2022
- Managed small residential and commercial cleaning business, building and maintaining a regular client base.
- Scheduled appointments, managed supplies, and ensured all tasks met high standards of cleanliness and customer satisfaction.
- Maintained strong client relationships through punctuality, professionalism, and consistent service.
- Processed payments, tracked expenses, and provided accurate quotes to ensure financial transparency and client satisfaction.
- Coordinated multiple locations and tasks daily, demonstrating effective time management and independent work ethic.
Education
High School Diploma - Business Administration
CETis 128
MexicoSkills
- Fraud investigation
- Multi-system navigation & CRM platforms
- Microsoft Office & Windows OS
- Data management
- Strong written and verbal communication
- Complaint resolution
- Attention to detail & compliance awareness
- Problem-solving & conflict resolution
- Multitasking in fast-paced environments
- Active listening
- Bilingual: English & Spanish
- Product knowledge
Languages
- Spanish
- English
Timeline
Customer Service Representative
Alorica
05.2021 - Current
Owner / Cleaning Service Provider
Self-Employed
01.2020 - 06.2022
High School Diploma - Business Administration
CETis 128