Britaney Barnreiter
Citrus Heights,CA
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
14
14
years of professional experience
Work History
CORPORATE HUMAN RESOURCES
PREFERRED PLUMBING AND DRAIN
Sacramento, CA
04.2015 - 09.2021
- Managed multiple calendars for meetings, classes & Upper Management
- Answered incoming calls on a multi-line telephone system and delivered messages to appropriate staff
- Maintained accurate meeting notes for coordination & safety meetings
- Provided safety topics to all business locations
- Obtained permits from cities & counties for technicians before they begin work
- Scheduled inspections with cities & counties for completed plumbing jobs
- Drafted and composed correspondence
- Ensured all HR departments have updated onboarding documents
- Processed and ordered inventory, monitored and maintain office supplies and equipment
- Ensured all locations met open enrollment deadlines & assisted with benefit information
- Developed succession plans to ensure smooth transitions during periods of organizational change or key personnel departures.
- Improved employee satisfaction by implementing effective human resources policies and procedures.
- Conducted thorough performance evaluations, providing constructive feedback to drive professional growth within the organization.
- Developed comprehensive onboarding programs to ensure successful integration of new hires into the organization
- Ensured compliance with labor laws through diligent monitoring and enforcement of company policies.
- Optimized payroll processing systems for accuracy, timeliness, and regulatory compliance.
- Partnered with hiring managers to refine job descriptions and determine ideal candidate profiles for vacant positions.
- Facilitated communication between management and staff regarding changes in company policies or pertinent organizational updates.
- Administered employee recognition programs to boost morale and acknowledge outstanding performance levels.
- Facilitated conflict resolution among employees, promoting a harmonious workplace culture.
- Coordinated technical training and personal development classes for staff members.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Updated training processes by reviewing existing documentation
- Recruited top talent to maximize profitability.
- Motivated employees through special events and incentive programs.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
SERVICE COORDINATOR
KITCHEN MART
Sacramento, CA
09.2021 - Current
- Answers incoming calls on a multi-line telephone system and delivered messages to appropriate staff
- Schedules appointments for client in home consultations
- Addresses all incoming correspondences
- Assists clients and team members with client paperwork
- Greets and assists guests in showroom.
- Serves as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered
- Resolves customer complaints and issues to drive satisfaction and loyalty.
- Establishes strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Enhances customer satisfaction by efficiently addressing and resolving service issues.
- Coordinates and monitors service activities to confirm work met all requirements.
- Gathers, organizes and inputs information into digital database.
CONTRACTING SPECIALIST
ASUREA
Roseville, CA
08.2013 - 04.2014
- Assisted insurance agents over the phone with contracting applications
- Monitored contracting data for status of applications
- Contacted insurance carriers for licensing information
- Communicated with agents about new agent recruits
- Managed various administrative projects and research.
- Ensured proper documentation was maintained throughout the entire lifecycle of a contract from initiation through closeout.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Stored and filed contract documents in orderly, organized
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
DOCUMENT PROCESSOR
PINNACLE CAPITAL MORTGAGE
Roseville, CA
08.2012 - 08.2013
- Audited & logged Deed of Trusts and Final Title Policies
- Opened and distributed mail to various departments
- Invoiced, Copied & scanned various documents
- Called and emailed all outstanding documents needed such as Final Huds, Title Policies, Deed of Trusts
- Requested checks for County Certified Copies for Deed of Trusts
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
MEMBER SERVICES REPRESENTATIVE
SAFE CREDIT UNION
Sacramento, CA
05.2010 - 06.2012
- Assisted members with all general inquiries on accounts and loans
- Problem-solved with members regarding account concerns and conferring with other departments to resolve member questions/concerns
- Input loan applications for all loans including Home Equity lines/loans
- Explain, promote, refer and sell Credit Union products and services using consultative selling techniques
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Opened customer accounts and provided deposit and withdrawal receipts
- Educated customers about billing, payment processing and support policies and procedures.
Education
BACHELORS DEGREE IN SOCIAL WORK - Social Work
SACRAMENTO STATE UNIVERSITY
Sacramento, CA05.2015
ASSOCIATES DEGREE IN LIBERAL ARTS - General Studies
AMERICAN RIVER COLLEGE
Sacramento, CA05.2010
Skills
- 45 WPM
- Customer Service
- Human Resources
- Office management
- Great attention to detail
- Training
- Recruiting
- 10 key Data Entry
- Social Work
- Microsoft Outlook
- Excel
- Concise & clear communication
- Great time management
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Goal Setting
Timeline
SERVICE COORDINATOR
KITCHEN MART
09.2021 - Current
CORPORATE HUMAN RESOURCES
PREFERRED PLUMBING AND DRAIN
04.2015 - 09.2021
CONTRACTING SPECIALIST
ASUREA
08.2013 - 04.2014
DOCUMENT PROCESSOR
PINNACLE CAPITAL MORTGAGE
08.2012 - 08.2013
MEMBER SERVICES REPRESENTATIVE
SAFE CREDIT UNION
05.2010 - 06.2012
BACHELORS DEGREE IN SOCIAL WORK - Social Work
SACRAMENTO STATE UNIVERSITY
ASSOCIATES DEGREE IN LIBERAL ARTS - General Studies
AMERICAN RIVER COLLEGE