Britani Hauger

- Answered inbound calls from current customers in the Pittsburgh region

- Scheduled service requests and follow ups for current customers for any interior or exterior pest/rodent issues they were having

- Checked messages and emails daily from customers then reach out to them to address their concerns

- Worked directly with the technicians to address any issues they are having while out in the field

- Informed customers about the service packages and what they include

- Processed payments and updated accounts to reflect balance changes

- Worked closely with managers to prioritize tasks according to importance and urgency levels

- Created daily reports for my service team

- Followed up with vendors on property inspections and any problems that occurred while viewing the properties

- Directly followed up with clients daily on reports and ongoing issues with vendors

- Made outbound calls/received inbound calls from vendors

- Handled fee requests/approvals from clients

- Canceled/cloned orders daily that then get assigned to a vendor

- Handled escalations from other team members via email

- Coordinated with the loan originators, underwriters, and other departments to ensure timely completion of appraisals

- Handled inbound calls from current customers in the Pittsburgh region

- Made outbound calls to customers to follow up about services and additional information needed to schedule an appointment

- Scheduled flooring inspections, installs and service appointments

- Worked directly with the Installation Manager/Install Coordinator on scheduling escalated customers and following up with inspection results

- Sent daily reports with NPS/NSS scores, market numbers and customer feedback to the Pittsburgh region

- Resolved any and all customer issues regarding their flooring

- Delivered fast, friendly and knowledgeable service for routine questions and service complaints

- Handled inbound service calls from customers throughout Pennsylvania
- Made outbound calls to customers to follow up about services and additional information needed to
book an appointment
- Ordered service parts for appointments
- Set up appointments for technicians to service shower/bath and window/door issues
- Worked directly with the installation managers on complex situations
- Informed customers about the products/services
- Assisted customers with making payments or establishing payment plans to bring accounts current

- Answered inbound customer calls
- Provided information to customers on their monthly billing
- Processed customer payments and refunds
- Sold cable, internet and phone services
- Provided technical support for any issues regarding cable and internet services
- Provided information on current customer packages
- Assisted in the development of pricing strategies to maximize profits while meeting customer needs
- Corresponded with online customers via electronic mail, telephone or other electronic messaging

- Answered inbound customer calls
- Assisted customers with technical support for Intuit QuickBooks Online
- Communicated details and pricing for software packages
- Provided federal and state tax information to small businesses
- Handled customer refunds
- Accepted customer payments
- Provided technical assistance to customers through phone, email and chat support