Britany Colbert
Brooklyn,NY
Summary
Attentive Supervisor fully invested in building strong, motivated teams to consistently deliver high-quality results against challenging targets. I'm also a talented trainer and operational problem-solver with front-line experience and a collaborative nature. I am trained and experienced in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Doughnuttery
New York, NY
10.2022 - 11.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
Salad Bar Attendant
Fresh & Co.
New York, NY
05.2022 - 10.2022
- Greeted customers and provided excellent customer service.
- Prepared fresh salads, dressings and toppings according to company recipes.
- Restocked salad bar items as needed throughout the day.
- Maintained a clean, organized workstation and ensured all food safety standards were followed.
- Took precautions to avoid cross-contamination between food items.
Supervisor
Fridgenomore
New York, NY
08.2021 - 03.2022
- Performed daily inventory checks to enure all products is in stock
- Kept up with online inventory to ensure its up to date and accurate
- Created new strategies for improving customer service standards within the organization.
- Ensured freshness in all produce.
- Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
Shift Leader
McDonald's
New York, NY
06.2019 - 03.2020
- Assisted general manager with operations game plan and company initiatives implementation.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
- Identified needs of customers promptly and efficiently.
Head Cashier
Forever 21
New York, NY
10.2018 - 06.2019
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
Education
High School Diploma -
Timberlake Christian Schools
Forest, VA06-2017
Skills
- Operations Support
- Customer Service Management
- Training Assistance
- Positive Attitude
- Conflict Resolution
- Cash Handling
Certification
- Food handlers
Timeline
Shift Leader
Doughnuttery
10.2022 - 11.2023
Salad Bar Attendant
Fresh & Co.
05.2022 - 10.2022
Supervisor
Fridgenomore
08.2021 - 03.2022
Shift Leader
McDonald's
06.2019 - 03.2020
Head Cashier
Forever 21
10.2018 - 06.2019
High School Diploma -
Timberlake Christian Schools
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