BRITANY MARTINEZ ALMEIDA
Jacksonville,FL
Summary
Operations specialist with over 5 years of U.S. Coast Guard experience in command center operations and emergency coordination. Expertise in crisis management, multi-agency communication, and workflow optimization. Proven track record as a reliable notary public, excelling in document authentication and maintaining precise records. Assistant construction manager with strong project planning skills, overseeing all phases of construction while ensuring timely and budget-compliant project delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Notary Public
Self-employeed
Jacksonville, FL
08.2025 - Current
- Administered notarization services for various legal documents.
- Ensured compliance with state laws and regulations, safeguarding legal integrity of notarization process.
- Verified identities of signers using government-issued identification.
- Maintained accurate records of all notarized documents and transactions.
- Provided guidance on document requirements to clients seeking notarization.
- Communicated with clients to clarify signing instructions and requirements, enhancing client understanding and satisfaction.
- Managed scheduling and appointments to optimize client accessibility and service delivery.
Assistant Manager
Divine Remodeling Construction LLC
Jacksonville, FL
07.2025 - Current
- Contributed to budget development and management of project costs, ensuring financial adherence.
- Oversaw project documentation and reporting, providing timely updates on progress.
- Ensured compliance with documentation and reporting standards for project activities, safety concerns, and incidents.
- Collaborated with subcontractors to ensure quality standards were met.
- Assisted the project manager with administrative tasks.
Operations Specialist (OS2)
U.S. Coast Guard
01.2021 - Current
- Coordinated real-time maritime emergencies, SAR cases, and law enforcement responses.
- Coordinated logistics for operational missions and training exercises, ensuring resource availability and mission readiness.
- Trained junior personnel on crisis response and communication systems.
- Achieved qualification as a Comms Unit Watchstander, overseeing communication operations during missions.
- Performed risk assessments and generated operational reports for leadership.
- Developed and implemented standard operating procedures for daily operations.
- Assisted in maintaining compliance with safety regulations and operational standards.
- Facilitated inter-departmental communication to improve coordination and effectiveness of mission execution.
- Tracked project progress and reported updates to leadership, contributing to informed decision-making and project alignment.
Customer Service Representative (Remote)
ShyftOff - Nations Benefits
12.2025 - 02.2026
- Provide remote customer support assisting members with benefits inquiries, eligibility, and account issues.
- Managed high volume of inbound calls, ensuring professionalism and accuracy in every interaction.
- Assisted customers with inquiries regarding benefits and services offered.
- Informed clients about policy details and enrollment procedures, enhancing their understanding of benefits.
- Resolved customer complaints through effective communication and problem-solving skills.
- Followed up with customers to confirm satisfaction with services provided, fostering positive relationships.
- Collaborated with team members to streamline service processes and enhance efficiency.
- Document interactions thoroughly and escalate complex cases appropriately.
Document Specialist
Ovation Credit Services
01.2019 - 06.2020
- Processed and corrected client documents with accuracy and compliance.
- Reviewed and verified documentation for accuracy and compliance with company standards.
- Managed document preparation and organization for client applications and services.
- Performed quality checks and collaborated cross-functionally to meet tight deadlines.
- Collaborated with team members to streamline document processing workflows.
- Trained team members on documentation standards and workflows.
- Employed electronic filing systems to efficiently maintain and retrieve client records.
Education
Bachelor of Science - Psychology (Forensic Psychology)
Southern New Hampshire University
New Hampshire11-2023
Associate of Arts - Business Administration
FSCJ
Jacksonville, Florida01-2020
Skills
- Notarization compliance
- Record management and verification
- Document control
- Crisis response coordination
- Dispatch and communications
- Risk management
- Emergency response
- Incident tracking
- Project management
- Report writing
- Scheduling efficiency
- Customer service and support
- Relationship management
- Communication skills
- Problem solving
- Team collaboration
- Personnel training
- Compliance
- Command center operations
Certification
- Leadership & Management School (CG)
- Search and Rescue Fundamentals
- Notary Public - State of Florida
Veteran Status
USCG Veteran
Awards
- CG Achievement Medal
- Good Conduct Medal
- Meritorious Team Commendation
- Commandant's Letter of Commendation Ribbon (2)
- DHS Outstanding Unit Award
Clearance
Secret Clearance
Bilingual
- English
- Spanish
Languages
English
Professional
Spanish
Professional
Portuguese
Limited
Accomplishments
- CG Achievement Medal- 2025
- Commandant’s Letter of Commendation Ribbon (U.S. Coast Guard)- 2022
- Commandant’s Letter of Commendation Ribbon (U.S. Coast Guard)- 2024
Timeline
Customer Service Representative (Remote)
ShyftOff - Nations Benefits
12.2025 - 02.2026
Notary Public
Self-employeed
08.2025 - Current
Assistant Manager
Divine Remodeling Construction LLC
07.2025 - Current
Operations Specialist (OS2)
U.S. Coast Guard
01.2021 - Current
Document Specialist
Ovation Credit Services
01.2019 - 06.2020
Bachelor of Science - Psychology (Forensic Psychology)
Southern New Hampshire University
Associate of Arts - Business Administration
FSCJ