Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Britavia Williams

Memphis,TN

Summary

Well-versed in patient care and customer services. As well as, anatomy and physiology, nursing fundamentals and medical terminology. Solid team player with an upbeat, positive attitude and a proven skill in establishing rapport with individuals. Highly-motivated with the desire to take on new challenges and quickly mastering new skills. Organized and eager to apply time management skills in various environments. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative Agent

Internal Revenue Service, IRS
01.2021 - Current
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations demonstrating excellent communication skills
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Medical Scribe

RADAR EMS
07.2020 - 01.2021
  • Input details about patient histories, physical examinations, medications and other information into electronic charts
  • Used EHR(Electronic Health Record) system to manage patient records, always maintaining patient confidentiality according to HIPAA standards
  • Checked in patients to collect contact, medical and insurance information
  • Followed clinicians throughout shift in high-volume, busy environments
  • Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.

Patient Care Assistant

Regional One Health, Trauma Acute Care
08.2016 - 07.2020
  • Assist nursing staff and providers with patient care in trauma acute care setting
  • Collection of blood samples and other various lab specimens
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
  • Perform Electrocardiograms
  • Data entry into electronic medical record
  • Provide patients with baths, ambulation/bathroom assistance, and assistance with dressing changes.

Education

Associate of Applied Science - Nursing

Southwest Tennessee Community College
Memphis, TN
05.2025

Medical Assistant -

Vatterott Career College
Memphis, TN
01.2013

Graduate -

Fairley High School
Memphis, TN
01.2011

Skills

  • Verbal and Written Communication
  • Critical Thinking
  • Time Management
  • Data Entry
  • Direct Patient Care/Patient Safety
  • Phlebotomy
  • Vital Sign Assessment
  • Microsoft Word/Powerpoint/Excel
  • Patient Charting

Certification

  • American Heart Association CPR Certification - Basic Life Support
  • Phlebotomy with EKG Certification, 032723-PWECW20958

Additional Information

Clinical Experience


Fundamentals of Nursing

Baptist Memorial Hospital- Medical/Surgical

August 2023-December2023

Timeline

Customer Service Representative Agent

Internal Revenue Service, IRS
01.2021 - Current

Medical Scribe

RADAR EMS
07.2020 - 01.2021

Patient Care Assistant

Regional One Health, Trauma Acute Care
08.2016 - 07.2020

Associate of Applied Science - Nursing

Southwest Tennessee Community College

Medical Assistant -

Vatterott Career College

Graduate -

Fairley High School

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Britavia Williams