Brithany Castro
Agoura Hills,CA
Summary
Results-driven Third Key Manager with strong expertise in inventory management and team leadership. Skilled in enhancing customer satisfaction and driving sales through effective problem-solving and communication. Focused on motivating teams to exceed sales goals and implementing strategies for growth. Committed to improving operational efficiency and fostering positive work environments that align with corporate objectives.
Overview
4
4
years of professional experience
Work History
Third Key Manager
Francesca's Boutique
Thousand Oaks, California
08.2025 - 12.2025
- Oversaw inventory management and visual merchandising standards.
- Coordinated daily store operations and team activities to ensure smooth functioning.
- Resolved customer inquiries and issues to enhance satisfaction and loyalty.
- Supported senior management in achieving retail store targets by monitoring and motivating front-line staff.
Supervisor/Manager Part-Time
Claire's
Thousand Oaks, CA
01.2024 - 08.2025
- Delivered excellent customer service through friendly, engaging interactions that fostered positive customer relationships.
- Supported sales goals by effectively promoting promotions and upselling products, enhancing overall sales performance.
- Handled cash management, refunds, and till reconciliations to ensure financial accuracy and accountability.
- Perform ear piercing (a significant part of Claire’s business).
Receptionist & Cashier & File Clerk
Lexus of Thousand Oaks
Thousand Oaks, CA
11.2022 - 10.2023
- Delivered positive customer experiences through honest, friendly, and courteous service.
- Addressed customer issues and inquiries to enhance satisfaction.
- Register sales in a cash register by itemizing and totaling customers' purchases.
- Organized and filed service advisors' work orders systematically to ensure easy access.
Sales Associate/Co-Manager
Journeys
Thousand Oaks, CA
07.2021 - 06.2022
- Trained and developed new sales team associates in product, selling techniques, and company procedures.
- Managed store operations by overseeing cash handling and register functions during opening and closing.
- Organized and presented merchandise to enhance shopping experience and support sales.
- Processed product returns and guided customers to suitable alternatives, ensuring satisfaction and retention.
Education
Bachelor of Science - Criminal Justice
California Lutheran University
Thousand Oaks, CA03-2026
Associate of Science - Criminal Justice
Moorpark College
Moorpark, CA05-2025
Skills
- Inventory management
- Store operations
- Sales forecasting
- Cash handling
- Drawer balancing
- Problem solving
- Decision-making
- Management expertise
- Team building
- Organizational skills
- Communication skills
- Visual merchandising
Timeline
Third Key Manager
Francesca's Boutique
08.2025 - 12.2025
Supervisor/Manager Part-Time
Claire's
01.2024 - 08.2025
Receptionist & Cashier & File Clerk
Lexus of Thousand Oaks
11.2022 - 10.2023
Sales Associate/Co-Manager
Journeys
07.2021 - 06.2022
Bachelor of Science - Criminal Justice
California Lutheran University
Associate of Science - Criminal Justice
Moorpark College