Britiany Milliner
Cincinnati,OH
Summary
Compassionate professional with extensive experience in direct patient care and customer service. Known for strong communication skills and effective training of new staff, contributing to a supportive clinical environment.
Results-driven Medical Assistant with a strong background in clinical documentation and patient-focused care. Proven ability to manage electronic health records and optimize appointment scheduling, enhancing overall clinic efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
UC Health
Cincinnati, OH
11.2023 - Current
- Assisted in patient examinations, ensuring accurate documentation and compliance with medical protocols.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Managed electronic health records, maintaining data accuracy and confidentiality across patient files.
- Supported clinical staff in administering treatments and procedures, enhancing patient care quality.
- Trained new medical assistants on office procedures and best practices, fostering a supportive team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Server Assistant
Anderson Nursing Home
Cincinnati, OH
01.2023 - 01.2023
- Assisted staff with meal preparation and service, ensuring timely delivery to residents.
- Provided support in maintaining cleanliness and organization of dining areas, enhancing resident experience.
- Collaborated with kitchen team to efficiently manage inventory and stock supplies for daily operations.
- Trained new staff on proper serving techniques and safety protocols, fostering a cohesive work environment.
- Monitored dietary restrictions and preferences, delivering personalized service to meet residents' needs.
- Greeted customers warmly to provide exceptional customer service.
Call Center Representative
TriHealth
Cincinnati, OH
01.2018 - 01.2021
- Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
- Trained new representatives on call handling procedures and software systems to enhance team performance.
- Implemented process improvements, reducing average call handling time while maintaining service quality.
- Resolved complex customer issues by utilizing problem-solving skills and product knowledge.
- Collaborated with cross-functional teams to streamline communication channels and enhance customer satisfaction.
- Developed training materials to aid ongoing staff development and improve operational efficiency.
- Analyzed customer feedback trends, providing insights for service enhancement initiatives.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
STNA
IndianSprings of Oakley
Cincinnati, OH
01.2012 - 01.2016
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of resident rooms and common areas.
- Collaborated with healthcare teams to develop personalized care plans.
- Trained new staff on care procedures and best practices for resident support.
- Implemented infection control protocols, enhancing overall facility hygiene standards.
- Advocated for resident needs, fostering a supportive community environment.
- Educated residents on health practices and promoted wellness initiatives.
- Kept accurate records of patients' care, condition, and progress.
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
Education
Nursing
Cincinnati State Technical And Community College
Cincinnati, OH01-2010
High School Diploma -
Shorder High School
Cincinnati, OH05-2009
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- CPR
- EKG
- Immunization administration
Certification
phlebotomy certificate
Timeline
Medical Assistant
UC Health
11.2023 - Current
Server Assistant
Anderson Nursing Home
01.2023 - 01.2023
Call Center Representative
TriHealth
01.2018 - 01.2021
STNA
IndianSprings of Oakley
01.2012 - 01.2016
Nursing
Cincinnati State Technical And Community College
High School Diploma -
Shorder High School