Britnee Bennett

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• Managed patient scheduling, ensuring timely appointments and efficient use of resources.
• Facilitated effective communication between patients and healthcare providers to enhance service delivery.
• Resolved patient inquiries and concerns, promoting satisfaction and trust in services offered.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Managed approximately 50-80 incoming calls, emails, and faxes per day from patients.

• Sorted and organized products in designated areas to maintain warehouse efficiency.
• Collaborated with team members to meet daily unloading targets and improve workflow.
• Inspected incoming shipments for accuracy and reported discrepancies immediately.
• Assisted in maintaining cleanliness and organization of unloading areas to promote safety.
• Unloaded packages with care and placed in proper staging area.
• Unloaded 2-3 trucks a day.

• Resolved customer inquiries via phone, email, and chat to ensure satisfaction.
• Identified recurring issues and proposed solutions to improve service efficiency.
• Maintained updated knowledge of products and services to assist customers effectively.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Managed anywhere between 50-60 calls a day.

• Analyzed data trends to identify potential fraud cases, enhancing overall detection accuracy.
• Collaborated with cross-functional teams to improve fraud investigation processes and response times.
• Reduced fraudulent activities by implementing strict account monitoring and verification processes.
• Optimized use of available tools and technologies to enhance fraud detection capabilities within the team.
• Managed anywhere between 60-80 calls, emails and chats per day.