Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Generic

Britney Archer

Weston,FL

Summary

Results-driven Customer Service Manager with over 5 years of experience in high-volume support environments, known for improving process efficiency and delivering personalized service solutions. Strong background in CRM platforms, data management, and cross-functional collaboration. Recognized with multiple awards for service excellence, leadership, and innovation. Proven ability to streamline operations and enhance customer satisfaction through clear communication and analytical problem-solving.

Overview

8
8
years of professional experience

Work History

MCO Team Manager

Wayfair
10.2021 - Current
  • Serve in a management-level support role for service operations, including issue diagnosis and customer engagement strategies.
  • Resolved both basic and complex issues via phone and electronic communication, emphasizing empathy, efficiency, and accuracy.
  • Collaborated with internal teams to improve documentation and build reusable knowledge resources.
  • Tracked and managed support tickets to ensure accurate resolution and client satisfaction.
  • Awarded the Glass Lamp Award (2022) and Amethyst Award (2024) for exceptional contributions and commitment to customer service excellence.

Administrative Assistant

Boca Raton Housing
10.2017 - 06.2021
  • Handled high call volume, maintained confidential records, and provided client-focused administrative support.
  • Used secure documentation systems to uphold compliance and efficiency across multiple departments.

Education

Human Resources Development

Associate of Public Service
07.2015

Skills

  • Operational Support & Oversight
  • Customer Relationship Management
  • Process Improvement & Strategic Planning
  • Performance Support & Coaching
  • Data Analysis & Problem Solving
  • MS Office Suite FileMaker Pro Windows

Volunteer

Advocate Home Care- Event coordinator 2018


ALPS charity for hospitals.2019

Timeline

MCO Team Manager

Wayfair
10.2021 - Current

Administrative Assistant

Boca Raton Housing
10.2017 - 06.2021

Human Resources Development

Associate of Public Service

Similar Profiles

CREATE PROFILE
Britney Archer