Britney Balderson
Zanesville,OH
Overview
5
5
years of professional experience
1
1
Certification
Work History
Billing Representative
Spectrum
Zanesville, OH
06.2023 - 03.2024
- Reviewed and processed customer invoices, credits, and payments accurately.
- Maintained detailed records of billing information in the company's database.
- Performed data entry to update customer accounts with payment details.
- Assisted customers with inquiries regarding their bills and payment options.
- Investigated customer complaints related to billing issues.
- Processed credit card payments from customers using secure online systems.
Service Manager
Chipotle
Zanesville, OH
07.2019 - 04.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Ensured compliance with all local health department regulations, including sanitation standards, labeling requirements, and pest control activities.
- Managed inventory levels to minimize waste and maximize cost savings.
- Handled customer complaints regarding food quality or service promptly and professionally.
Education
High School Diploma -
Maysville High School
Zanesville05-2019
Skills
- Payment Processing
- Microsoft Office
- Customer relations skills
- Account reviews
- Technical knowledge
- Staff Management
- Complaint resolution
- Inbound and Outbound Calling
- Adaptive team player
- Customer Service
- Problem Resolution
- Grammar
- Active Listening
- Microsoft Excel
- Multi-Task Management
Certification
- Food Safety Certified
Timeline
Billing Representative
Spectrum
06.2023 - 03.2024
Service Manager
Chipotle
07.2019 - 04.2023
High School Diploma -
Maysville High School