Overview
Work History
Education
Skills
Certification
Timeline
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Britney Balderson

Zanesville,OH

Overview

5
5
years of professional experience
1
1
Certification

Work History

Billing Representative

Spectrum
Zanesville, OH
06.2023 - 03.2024
  • Reviewed and processed customer invoices, credits, and payments accurately.
  • Maintained detailed records of billing information in the company's database.
  • Performed data entry to update customer accounts with payment details.
  • Assisted customers with inquiries regarding their bills and payment options.
  • Investigated customer complaints related to billing issues.
  • Processed credit card payments from customers using secure online systems.

Service Manager

Chipotle
Zanesville, OH
07.2019 - 04.2023
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Ensured compliance with all local health department regulations, including sanitation standards, labeling requirements, and pest control activities.
  • Managed inventory levels to minimize waste and maximize cost savings.
  • Handled customer complaints regarding food quality or service promptly and professionally.

Education

High School Diploma -

Maysville High School
Zanesville
05-2019

Skills

  • Payment Processing
  • Microsoft Office
  • Customer relations skills
  • Account reviews
  • Technical knowledge
  • Staff Management
  • Complaint resolution
  • Inbound and Outbound Calling
  • Adaptive team player
  • Customer Service
  • Problem Resolution
  • Grammar
  • Active Listening
  • Microsoft Excel
  • Multi-Task Management

Certification

  • Food Safety Certified

Timeline

Billing Representative

Spectrum
06.2023 - 03.2024

Service Manager

Chipotle
07.2019 - 04.2023

High School Diploma -

Maysville High School

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Britney Balderson