Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative

Britney Banks

Dyersburg

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Terminix
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Associate

Concentrix
07.2023 - 03.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Associate

Xfinity Comcast
03.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Direct Dialog

Qualfon USA
04.2021 - Current
  • Roadside assistance dispatching Service provider to fix vehicles or on the scene of accident
  • Remote

Cashier & Sale Associate

Walmart
11.2014 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Customer Service Representative

Walgreens
02.2019 - Current
  • Walgreens sales associates may perform a wide variety of duties during a shift. Sales associates at Walgreens assist customers in a variety of departments, including photo development, grocery, pharmacy, and health and beauty sections.

Education

High School - undefined

Portageville High School
Portageville, MO
05.2012

Skills

  • Management

  • Customer service

  • Customer support

  • Data entry

  • Customer satisfaction

  • Call center customer service

  • Empathy display

  • Call management

  • Payment processing

  • Technical troubleshooting

  • Sales and upselling

  • Active listener

  • Product knowledge

  • Multitasking

  • Problem solving

  • Time Management

  • Self-Discipline

  • Building rapport

  • Calm disposition

Additional Information

  • SKILLS & ABILITIES
  • Communication & Ability to Work Under Pressure
  • Team Work & Time Management
  • Decision Making & Creativity
  • Leadership & Multitasking
  • Positive Attitude
  • Microsoft Office (Word, Excel, PowerPoint)

Timeline

Customer Service Representative

Terminix
04.2024 - Current

Sales Associate

Concentrix
07.2023 - 03.2024

Sales Associate

Xfinity Comcast
03.2022 - 05.2023

Direct Dialog

Qualfon USA
04.2021 - Current

Customer Service Representative

Walgreens
02.2019 - Current

Cashier & Sale Associate

Walmart
11.2014 - 04.2024

High School - undefined

Portageville High School

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Britney Banks