Britney Berry
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PROVIDER SUPPORT II / SR CARE ADVISOR
UnitedHealthcare
11.2021 - Current
- Liaised between providers, patients and health plans to resolve issues.
- Analyzed and processed complex authorization documentation, improving turnaround times for approvals.
- Processed complex medical claims ensuring compliance with regulatory requirements.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
NBBC TREASURY SALES ASSOCIATE II
Wells Fargo
04.2018 - 11.2021
- Responsible for developing and maintaining knowledge of a variety of financial products and services.
- Coordinated communication between borrowers and lenders to facilitate timely loan processing.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained book of business for new and existing TM clients.
- Developed and implemented fraud detection strategies to enhance operational efficiency.
BENEFITS SPECIALIST
EPIC Hearing Healthcare
04.2017 - 04.2018
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Streamlined claim processing for quicker reimbursements, implementing a digital documentation system.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
BILLING REPRESENTATIVE
Mercury Insurance
05.2015 - 03.2017
- Problem resolution including investigating issues and responding to customer inquiries (i.e Policy status, payments, due dates, lapses) regarding account status, billing procedures and payment schedules
- Obtained relevant policies, reviewed wording to validate coverage and escalated issues to facilitate claims process.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ06.2026
Certificate - Phlebotomy
US Colleges
Claremont, CA07.2023
Skills
- Medical terminology knowledge
- Claims Processing
- Billing specialist
- Treasury Management
- Medicaid/Medical knowledge
- Data analysis
- Dispute resolution
- Blood collection techniques
- Prior Authorizations
Certification
Certified Phlebotomy Technician, 2024-09-01
Timeline
PROVIDER SUPPORT II / SR CARE ADVISOR
UnitedHealthcare
11.2021 - Current
NBBC TREASURY SALES ASSOCIATE II
Wells Fargo
04.2018 - 11.2021
BENEFITS SPECIALIST
EPIC Hearing Healthcare
04.2017 - 04.2018
BILLING REPRESENTATIVE
Mercury Insurance
05.2015 - 03.2017
Bachelor of Science -
University of Phoenix
Certificate - Phlebotomy
US Colleges
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