Britney Betterman
Spokane,WA
Summary
Self-motivated and team-oriented. Consistent in performance. Reliable in completing tasks. Ability to perform in a fast paced environment. Adaptable and adept at working effectively unsupervised. Detail orientated. Strong interpersonal communication.
Overview
7
7
years of professional experience
Work History
Server
Umi Kitchen and Sushi Bar
Spokane, WA
10.2020 - Current
- Provided exceptional service to high volume of daily customers.
- Bartend all drinks.
- Displayed enthusiasm, and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite, and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took reservations, to-go orders to streamline process for both customer and restaurant.
- Maintained restaurant while being understaffed.
Sales Associate
JCPenney
Spokane, WA
04.2018 - 11.2020
- Customer service
- Promote and sell JCPenney credit card
- Save customers money by promoting current sales and rewards
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained new team members in cash register operation, stock procedures and customer services.
- Cross-selling
- Creating a friendly environment for customers
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Banquet Server
Davenport Hotel
SPOKANE, WA
10.2019 - 03.2020
- Set up events and buffets for large events
- Perform cleaning tasks and breakdown of service
- Adapt to different hotels on different shifts
- Carrying plates of food on trays and serving guests
- Maintain high standards of safety and cleanliness
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Carried appetizer and drink trays around events, maneuvered around guests and furniture without spilling.
Etsy Shop Owner
Self-Employed
Spokane, WA
01.2018 - 08.2019
- Determined pricing for products or services based on costs and competition.
- Set pricing structures according to market analytics and emerging trends.
- Kept records for production, inventory, income and expenses.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Kept up-to-date on regulatory changes affecting business operations.
- Uploaded photos, videos or images to online store.
- Design all marketing logos
- Determined and set product prices.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
Buss/Host
Luigi's Italian Restaurant
SPOKANE, Washington
04.2017 - 01.2018
- Schedule reservations
- Keep environment clean
- Clear tables after guests have left
- Greet guests
- Answer phones
- Help waitresses/waiters with their guests when needed
Education
Bachelor of Design - Visual Communication and Design
Eastern Washington University
Cheney, WA06.2020
Skills
- Interpersonal communication
- Time management
- Adaptable
- Teamwork
- Customer service
- Problem solving
- Attention to Detail
Timeline
Server
Umi Kitchen and Sushi Bar
10.2020 - Current
Banquet Server
Davenport Hotel
10.2019 - 03.2020
Sales Associate
JCPenney
04.2018 - 11.2020
Etsy Shop Owner
Self-Employed
01.2018 - 08.2019
Buss/Host
Luigi's Italian Restaurant
04.2017 - 01.2018
Bachelor of Design - Visual Communication and Design
Eastern Washington University
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