Britney De La Cruz
San Antonio,TX
Summary
Dynamic Lead Sales Associate with a proven track record in driving sales productivity and achieving targets. Expertise in customer relationship management and sales strategy development, complemented by strong team leadership skills. Exceptional communicator and problem solver who fosters a culture of excellence and adaptability to enhance service delivery.
Overview
5
5
years of professional experience
Work History
Lead Sales Associate
Piercing Pagoda of Zale
San Antonio, TX
09.2018 - 12.2023
- Engaged customers and trained sales associates using strong knowledge of products and promotions.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Provided customer service to ensure satisfaction.
Sales Associate
Great American Cookies
San Antonio, TX
11.2018 - 11.2021
- Measured out ingredients for baking mixes and icings.
- Measured ingredients for baking items accurately using scales or measuring cups.
- Maintained cleanliness and sanitation of baking equipment, surfaces, and utensils.
Education
High School Diploma -
Oliver Wendell Holmes High School
6500 Ingram Rd 06-2018
Skills
- Sales strategy
- Shift scheduling
- Product recommendations
- Pricing and labeling
- Sales transaction processing
- Tactful conflict resolution
- Upselling and cross selling
- Positive customer experience
- Customer service
- Cash handling
- Bilingual in English and Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
Great American Cookies
11.2018 - 11.2021
Lead Sales Associate
Piercing Pagoda of Zale
09.2018 - 12.2023
High School Diploma -
Oliver Wendell Holmes High School
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