Britney Desantiago
Glendale,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ADOT MVD-State Of Arizona
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Certified Notary Signing Agent
Docsigners
04.2021 - 02.2023
- Checked documents and identifying credentials for all parties.
- Checked documents for accuracy and correct signing before notarizing.
- Checked client identification to maintain compliance with state legal requirements.
- Updated journal with names and dates for permanent record.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Examined documents for accuracy, completion and compliance before notarizing.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Provided guidance to customers to facilitate completion of notarial documents.
- Administered oath to document signers to obtain affirmation of truth.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
Education
High School Diploma -
Tolleson Union High School
Tolleson, AZ05.2021
Skills
- Microsoft Word
- Grammar
- Organizing and Categorizing
- Outbound Calls
- Customer Satisfaction
- Documentation Skills
- Clerical Support
- Microsoft Teams
- Critical Thinking
- Call Documentation Skills
- Answering Questions
- Speaking
- Call Center Operations
- Active Listening
Certification
- CNP - Certified Notary Public
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
ADOT MVD-State Of Arizona
04.2023 - Current
Certified Notary Signing Agent
Docsigners
04.2021 - 02.2023
High School Diploma -
Tolleson Union High School
- CNP - Certified Notary Public
Similar Profiles
Raymundo Alvarado SevillaRaymundo Alvarado Sevilla
CSR, Sales at ADOT MVD-State Of ArizonaCSR, Sales at ADOT MVD-State Of Arizona
Eileen MinnihanEileen Minnihan
Customer Service Manager at Arizona Department of Transportation - MVDCustomer Service Manager at Arizona Department of Transportation - MVD
Michael PatersonMichael Paterson
Vehicle Research Auditor at State of Montana MVDVehicle Research Auditor at State of Montana MVD